Service Advisor
KTC
Total years of experience :3 years, 10 Months
Hyundai Calicut from 2014 February.
Roles & responsibilities:
•Interact with customers to know the nature of their automotive problems.
•Handle telephone and personal inquiries from customers.
•Test drive vehicles with customers to understand the problems in vehicles.
•Prepare a list of problems, the estimates and the time taken to complete the repairs.
•Secure agreement from customers while taking over their vehicles for repairs.
•Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.
•Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
•In case of additional repairs inform the customers promptly.
•Deliver repaired vehicles to customers on time.
•Adhere to company safety standards, policies and procedures.
- 2014February.
Roles & responsibilities:
•Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records
Hyundai Calicut from 2012 June - 2012 October.
Roles & responsibilities:
•Technical training
courses: DAAT), Internal quality survey training (IQS), Goodyear training (Effective maintenance of tires), Hyundai service advisor training program level – 1 (HSAP – 1), Hyundai service advisor training program level – 2 (HSAP – 2), Hyundai new model technical training (I20 facelift 2014, Verna facelift 2015), Hyundai Service Advisor Training – Technical (HSAP – Technical).