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hiba albeb, service delivery lead

hiba albeb

service delivery lead

Al Andalus Trading Establishment Company (Samsung)

Location
Kuwait
Education
Bachelor's degree, Banking And Finance
Experience
4 years, 7 Months

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Work Experience

Total years of experience :4 years, 7 Months

service delivery lead at Al Andalus Trading Establishment Company (Samsung)
  • Kuwait - Al Kuwait
  • My current job since April 2023

Leading and managing a team of over a 60 employees
Experienced in managing team trainings, fleet control, action plan/development projects & daily/monthly reports

Customer Service Supervisor at Al Andalus Trading Establishment Company
  • Kuwait - Al Kuwait
  • My current job since March 2020

Experienced in customer relations management (CRM)/Analytics Skills/Team leadership

Customer Relations Specialist at My Athath
  • Kuwait - Al Kuwait
  • February 2020 to March 2021

Experienced Microsoft excel, power point, word/online marketing/business development

fashion consultant at Dagher & hinnawi
  • Kuwait - Al Kuwait
  • October 2019 to January 2020

Experienced in customer services/communication/retail sales

Education

Bachelor's degree, Banking And Finance
  • at Lebanese International University
  • July 2021

English certificate (Beirut Municipality)

Specialties & Skills

KPI
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Leadership
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SAP CRM
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Microsoft Excel
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Customer Service Management
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Microsoft excel
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GSPN
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Microsoft power point
+Endorse 0
customer relations management (CRM)
+Endorse 0
leadership
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communication
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teamwork
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

certificate in advanced English from the tripoli municipality in Lebaonon (Certificate)
Date Attended:
May 2021

Hobbies

  • swimming