هبة عليوات, Branch Manager

هبة عليوات

Branch Manager

Bank of Jordan

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Bachelor of Statistics & Accounting (B.S.)
الخبرات
17 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 2 أشهر

Branch Manager في Bank of Jordan
  • الأردن
  • يوليو 2015 إلى أكتوبر 2022

Develop action plans for the branch in line with consumer banking objectives, in coordination with department's head
•Drive, manage and track the branch performance toward achieving business plan, sales target and high level of service quality.
•Contribute to the acquisition of business for the branch by marketing and cross selling the bank's services and products to the existing and potential customers.
•Ensure high level of customer service including the review of customer complaints and resolve these complaints to maintain high level of customer satisfaction.
•Managing and leading the branch effectively to ensure the achievement of branch business goals to maximize the contribution to the bank's growth and profitability.
•Managing end-to-end processes including workforce planning, performance management and all people management practices.
•Ensure that processes are in place to measure and monitor operational and financial effectiveness.
•Oversee the implementation of service quality initiatives according to set targets, and the employments of operational controls to ensure full adherence to P&P, compliance regulation and audit requirements.
•Oversee the effectiveness of security & control systems to ensure continuity and smooth running of the branch services.
•Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.
•Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.

Head of Client Relations في Invest Bank
  • الأردن - عمان
  • ديسمبر 2013 إلى يونيو 2015

Provided support to the Branch Manager in achieving business goals and targets.
 Handling branch manager responsibilities in case of his/her absence subject to authority matrix.
 Assisted in the management of daily branch operations, including customer service, staff supervision, and financial
performance.
 Developed and implemented new policies and procedures to streamline operations and increase efficiency.
 Conducted regular audits and reviews to ensure compliance with all regulatory and internal requirement.

Senior Customer Services Senior Officer/ Assistant Branch Manager في Arab Bank
  • الأردن - عمان
  • سبتمبر 2005 إلى ديسمبر 2013

Developed and implemented successful sales strategies to increase branch revenue.
 Resolved customer complaints promptly while maintaining high standards of customer service at all times.
 Monitored competitor activity to gain insights into current trends in the marketplace.
 Conducted regular meetings with staff members to ensure compliance with bank policy and procedures.

الخلفية التعليمية

بكالوريوس, Bachelor of Statistics & Accounting (B.S.)
  • في Al Yarmouk University
  • يونيو 2004

Specialties & Skills

CUSTOMER SERVICE
PEOPLE MANAGEMENT
CONTROL SYSTEMS
CUSTOMER SATISFACTION
COMMUNICATIONS
MANAGEMENT
MANAGEMENT PROCESS
PLANNING
PERFORMANCE MANAGEMENT

اللغات

الانجليزية
متمرّس