Branch Manager
Bank of Jordan
Total years of experience :17 years, 2 Months
Develop action plans for the branch in line with consumer banking objectives, in coordination with department's head
•Drive, manage and track the branch performance toward achieving business plan, sales target and high level of service quality.
•Contribute to the acquisition of business for the branch by marketing and cross selling the bank's services and products to the existing and potential customers.
•Ensure high level of customer service including the review of customer complaints and resolve these complaints to maintain high level of customer satisfaction.
•Managing and leading the branch effectively to ensure the achievement of branch business goals to maximize the contribution to the bank's growth and profitability.
•Managing end-to-end processes including workforce planning, performance management and all people management practices.
•Ensure that processes are in place to measure and monitor operational and financial effectiveness.
•Oversee the implementation of service quality initiatives according to set targets, and the employments of operational controls to ensure full adherence to P&P, compliance regulation and audit requirements.
•Oversee the effectiveness of security & control systems to ensure continuity and smooth running of the branch services.
•Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.
•Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
Provided support to the Branch Manager in achieving business goals and targets.
Handling branch manager responsibilities in case of his/her absence subject to authority matrix.
Assisted in the management of daily branch operations, including customer service, staff supervision, and financial
performance.
Developed and implemented new policies and procedures to streamline operations and increase efficiency.
Conducted regular audits and reviews to ensure compliance with all regulatory and internal requirement.
Developed and implemented successful sales strategies to increase branch revenue.
Resolved customer complaints promptly while maintaining high standards of customer service at all times.
Monitored competitor activity to gain insights into current trends in the marketplace.
Conducted regular meetings with staff members to ensure compliance with bank policy and procedures.