complaints officer
FINCA Jo
Total years of experience :17 years, 2 Months
1. Check UFlow (our working system) daily and distribute the incidents received between our in-house lawyers
2. Update daily working sheets
3. Follow up requirements received from our external lawyers regarding each case and send them to each related dept. to complete each task
4. committed to send yearly, quarterly, semiannual report for BJ & Umniah
A. Government Quarterly reports
B. Auditors Quarterly reports
5. Draft a reply to each court letter received after getting all required information from related dept.
6. Reserve all original copies of all documents received (Contracts, companies official documents
7. Update all official documents related to Umniah, BMEC, BJ & URCELL
8. Yearly Meetings for Umniah, BMEC, BJ & URCELL
A. Arrange all documents for AGM, BOD, EGM related to Umniah, BMEC, BJ & URCELL
B. Follow up with our external lawyers to submit the original at MIT, SDC, JSC
C. Reserve signed copy on our records
9. Reply to all legal inquiries received from employees (phone, emails …etc)
10. Company Trademarks : Follow up the registration of each trademark for BJ & Umniah
11. well knowledge in Jordanian Labor Law
12. Follow up CEO office matters
Working in MP2 software
- Creating & updating WO's
-Working on Maintenance reports (Equipment's, store, Monthly & weekly reports, WO's progress)
Working in the Project Management Department,
-Organizing meetings and appointments;
-dealing with post and emails;
-Writing reports;
-Supervising the work of projects
-Keeping personnel records;
-Organizing the recruitment of new staff;
-Chairing meetings;
-Meeting with DGM to review office performance
-Discussing problems with staff;
-Follow up with Suppliers for our Products delivery
-Follow with the Store for the Products Status in Stock
-Follow up with Subcontractors for collecting their Dwgs & Bills to match it with As BUILT
-Preparing As Built Documentation for the Projects:
1. Downloading Catalogs & Manuals for each Item
2. Follow up with the Final Bill and match it with the Site material
3. Prepare Project Physical Inspection
4. Check the last updating for the As Built Dwgs
5. Printing all the Documentation and prepare it to be handover for the Client
-Ordering stationery;
-organizing all the Documents related to all the projects, preparing the following sheets:
1. Expanse sheet
2. Daily site report
3. Project Document Handover
4. Overtime sheets
5. Material Delivery note
6. Drawing Delivery Note
7. TQS - Technical Query Sheet
...etc
Preparing all As Built Documents to hand it over for the clients
Doing all the Executive Secretary duties.
working in the engineering sector,
Communicating with the Branch office in France for any additional improvement, and help.
Managed the Project web site (E-col) by:
1. Add and update Documents & Drawings in E-col
2. Create Transmittals and issue them by E-mail to all BUSINESS PARTNERS of the Project
3. Update engineering document-submission weekly reports.
4. Follow up MWI's Comments / Approval on the sent document
5. Record and Upload MWI letters on E-col.
6. handling the work e-mails by Lotus Notes 6.5.
doing all the duties of Executive Secretary
filling, contacting the Seller agents and organizing their work, contacting the suppliers and determine the best prices for the company goods. contacting the customers and following the procedure of selling and make sure that they get their satisfy from the company. determine the exact dates for maintenance with the customers
doing all the duties of Executive Secretary
filling, contacting the Seller agents and organizing their work, contacting the suppliers and determine the best prices for the company goods. contacting the customers and following the procedure of selling and make sure that they get their satisfy from the company. searching in the internet for new products with best prices
doing all the duties of Executive Secretary
filling, contacting the Seller agents and organizing their work, contacting the suppliers and determine the best prices for the company goods. contacting the customers and following the procedure of selling and make sure that they get their satisfy from the company. determine the exact dates for maintenance with the customers
