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هبة Ben Salem,  Manager - Dispute Resolution

هبة Ben Salem

Manager - Dispute Resolution·Damac Properties

الإمارات العربية المتحدة

بكالوريوس, Business English

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 5 أشهر

Manager - Dispute Resolution

ديسمبر 2020 - حتى الآن

Damac Properties

دبي، الإمارات العربية المتحدة

ديسمبر 2020 - حتى الآن

• Handling dispute cases and the new legal notices.
• Arrange and verify the relevant documents of the new cases, and prepare the synopsis.
• Conduct all initial research and provide information to the Lawyer.
• Meeting disputed clients with CRM team to solve issues when required.
• Dealing with other departments legal enquiries (customer related).
• Handling the settlements related to the litigation cases with the case manager.
• Handling Bounced Cheques Cases, follow up with the customers and external lawyers.

مجال الشركة:
العقارات
الدور الوظيفي:
الشؤون القانونية

Head Of Department / CRM

ديسمبر 2019 - نوفمبر 2020

Time Properties

دبي، الإمارات العربية المتحدة

ديسمبر 2019 - نوفمبر 2020

•Training & Mentoring new staff
• Responsible for Target & Achievement/ Daily and Weekly report
• Ensuring compliance with legal & audit requirements for internal & external processes
• Ensuring uniform & exceptional customer experience
• Handover of huge buildings of up to 800 units
• Dealing directly with clients in order to maintain a good customer service satisfaction.
• Dealing with Amlak Finance PJSC for Home financing system.
• Dealing with lawyers regarding legal cases with clients, partners, shareholders, associates.
• Verifying the SPA drafts and legal contracts
• Managing Oqood portal of Dubai Land Department for registration, property termination,
Project inspections, property surveys and any related procedures.
• Running a team with portfolio of more than 500 Million worth
• Liaising with finance, legal, contracts, sales & marketing for issues & queries

مجال الشركة:
العقارات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Manager

أغسطس 2014 - أكتوبر 2019

AZIZI Developments

دبي، الإمارات العربية المتحدة

أغسطس 2014 - أكتوبر 2019

• Training & Mentoring new staff / Supervising a team with portfolio of more than 5 00 Million Worth
• Responsible for Target & Achievement/ Daily and Weekly report
• Ensuring compliance with legal & audit requirements for internal & external processes
• Ensuring uniform & exceptional customer experience
• Ensuring collection targets & KPI’s are met and the highest standard of service is maintained • Timely execution of handover letter, property registration notice and bank mortgage facility • Expediting handover of ready units
• Performance review of subordinates & mentor on improving performance
• Upselling and Cross Selling to existing customer base
• Providing query & issue resolutions assistance to subordinates
• Verifying collections made by staff on a weekly basis
• Liaising with finance, legal, contracts, sales & marketing for issues & queries
• Review and implement best market practices within the department
• Experience in resolving complex issues with ease in a timely manner within legal regulations • Retaining irate customers via issue resolution or settlement

مجال الشركة:
العقارات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Events Executive

نوفمبر 2013 - أغسطس 2014

Sky high Advertising

دبي، الإمارات العربية المتحدة

نوفمبر 2013 - أغسطس 2014

Pre-Event and onsite communication with delegates
Relationship-Building with key Stake Holder, Air and ground travel arrangement
Establish staff schedule, task assignment equipment’s allocation to ensure conformance with department objectives and goals
Train new employees and holds training reviews for to established employees.
Monitor all calls to make sure the quality of calls and for to cross check that collectors are making calls accordingly to the target and quality
Determine fiscal requirements and prepare budgetary recommendation
Negotiate agreement with outside providers and subcontractors to ensure lowest cost and highest quality of service.
Establish communication protocols and operating procedure with planning committees, subcontractors and programmer staff.
Source venues, recommend and engage catering, acquire supporting technologies\ and coordinate development of material to execute a quality event.
Maintaining and manage registration for all events and to identify all volunteer for various events and inform press for same.

مجال الشركة:
إدارة الفعاليات
الدور الوظيفي:
التسويق والعلاقات العامة

Personal Assistant

أغسطس 2011 - يونيو 2013

Hotel

الدوحة، قطر

أغسطس 2011 - يونيو 2013

Administration work.
Dealing with employees.
Dealing with guests.
Maintaining the public relations with companies and guests.
Arranging meetings and writing summaries and minutes.
Liaising with staff, suppliers and clients.
Preparing letters, presentations and reports.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

التعليم

University of Carthage: Higher Institute of Applied Languages and Computer Science

يونيو 2011

يونيو 2011

بكالوريوس، Business English

تونس

Skills

Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
Public Relations
Expert
Public Relations
Expert
Team Building
Expert
Team Building
Expert
Leadership Development
Expert
Leadership Development
Expert
Internet user skills
Expert
Internet user skills
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Communication
Expert
Communication
Expert
PC user skills
Expert
PC user skills
Expert
Power builder/ publisher
Expert
Power builder/ publisher
Expert
Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
Public Relations
Expert
Public Relations
Expert
Team Building
Expert
Team Building
Expert
Leadership Development
Expert
Leadership Development
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

العضويات

JCI

communication

August 2009

AIESEC

Responsible of External Relations

October 2010

Dubai Expo Volunteers

Volunteer

October 2019

التدريب و الشهادات

التدريب
Business English
British Council
Jun 2019
Telemarketing
Two Ways Academy
Mar 2010

الهوايات والاهتمامات

Traveling