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hiba braiteh, technical support

hiba braiteh

technical support·sodetel

Lebanon

Master's degree, Computer and Communication Engineering

Work experience

Total years of experience: 14 years, 8 months

technical support

June 2013 - Present

sodetel

Beirut, Lebanon

June 2013 - Present

technical support for residential ADSL and all wifi services

Company industry:
Telecommunications
Job role:
Support Services

translation

May 2013 - May 2014

al safwani group

Beirut, Lebanon

May 2013 - May 2014

translation from English to Arabic and vice versa

Company industry:
Mining & Quarrying
Job role:
Writing and Journalism

Customer Service and technical support

November 2010 - April 2012

Telesupport international call center

Lebanon

November 2010 - April 2012

November 2010- April 2012
Customer Service and technical support, Telesupport international call center (TSI) part of ITG holding company
Resolve the clients' technical problems over the phone for IDM company, Toshiba and HP helpdesk
Bsalim, Lebanon

August 2010- October2010

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Lebanese International University

June 2014

June 2014

Master's degree, Computer and Communication Engineering

Lebanon

October 2012- june 2014 Master of Sciences in Computer and Communication Engineering Lebanese International University (LIU) Beirut, Lebanon

Lebanese International University

June 2012

June 2012

Bachelor's degree, communication engineering

Lebanon

March 2009- June 2012 Bachelor in communication engineering Lebanese International University (LIU) Jdeideh, Lebanon

St.Georges School

June 2008

June 2008

High school or equivalent, Life Science

Lebanon

June 2008 Lebanese Baccalaureate St.Georges School Zalka, Lebanon Emphasis: Life Science

NewTech

Diploma, CCNA

Lebanon

Skills

IDM
Expert
IDM
Expert
Smart Clients
Expert
Smart Clients
Expert
Service Center
Expert
Service Center
Expert
Technical Communication
Expert
Technical Communication
Expert
AEROSPACE
Beginner
AEROSPACE
Beginner
AUTOCAD
Intermediate
AUTOCAD
Intermediate
C
Beginner
C
Beginner
C++
Intermediate
C++
Intermediate
CLIENTS
Intermediate
CLIENTS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATABASE
Beginner
DATABASE
Beginner
EXCEL
Intermediate
EXCEL
Intermediate
HELPDESK
Intermediate
HELPDESK
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
packet tracer
Intermediate
packet tracer
Intermediate
IDM
Expert
IDM
Expert
Smart Clients
Expert
Smart Clients
Expert
Service Center
Expert
Service Center
Expert
Technical Communication
Expert
Technical Communication
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

Certifications
ccna
Aug 2014

Training
network engineer
Sodetel
Jul 2014
instalation of 3G sites for MTC TOUCH
NGEN
Sep 2011