Hiba ElHaj

• Presenting and selling company products to new and existing clients.
• Providing exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating and excellent knowledge of the products.
• Building and strengthening relationships with customers, dealing with different personalities.
• Following up on new leads and referrals resulting form social media activity.
• Guaranteeing cross and up-selling for all product categories.
• Aggressively and passionately working on monthly targets.
• Ensuring the achievement of store goals, enhancing and developing the business.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
• Establishing and maintaining current client and potential relationships.
• Identifying and resolving clients concerns.
• Contributing to manage the visual display of the products in accordance with Pierre Cardin visual standards.
• Ensuring store functional maintenance and appropriate levels of products on the sales floor, in line with corporate polices and procedures.

• Planning and directing the flow traffic to and from domestic or foreign destinations.
• Computing duties, tariffs, price conversions, weight and volume of merchandise.
• Examining invoices and documents and insuring compliance with federal regulations.
• Reviewing contracts for required clauses and identifying omissions.
• Interfacing with internal and external customers, foreign order administration, freight forwarders, customs officers, and other functional areas to ensure coordination and logistics of shipment.

• Presented, promoted, and sold business loans using solid arguments to existing and new clients.
• Performed cost-benefit and need analysis of existing and new clients to meet their needs.
• Established, developed, and maintained positive business and customer relationships.
• Reached out to customer leads through cold calling and outdoor meetings.
• Achieved agreements upon sales targets within schedule.
• Coordinated sales effort with team members and other departments.

• Designed and implemented effective marketing strategies to sell new insurance contracts or adjust existing ones.
• Contacted potential clients and create rapport by networking, cold calling, using referrals and so on.
• Appraised the wishes and the demands of clients and sell the suitable protection plans.
• Collected information from clients on their risk profiles in order to offer them the proper solution.
• Prepared reports to shareholders about sales and the relative record.