Total Years of Experience: 16 Years, 2 Months
May 2011
To Present
contact center agent
at bank of jordan
Location :
Jordan - Amman
_ Answer inbound calls as well as assist customers who have specific inquiries.
_ provide personalized customer service of tbe highest level.
_ follow up the calls of the clinet with clerical duites which includes E_mailing, doing checks on credit references, as well as liaising with other departments.
_ Making monthly sales lead report as well as direct the sales lead to the branch.
_ provide personalized customer service of tbe highest level.
_ follow up the calls of the clinet with clerical duites which includes E_mailing, doing checks on credit references, as well as liaising with other departments.
_ Making monthly sales lead report as well as direct the sales lead to the branch.
December 2010
To May 2011
customer service
at bank of jordan
Location :
Jordan - Amman
_ fully aware of bank products and features to increase volume and achive cross selling target.
_ provide the customer finanical services by delivering unbiased, competent and problem free service to reach the pre-decided customer satisfaction levels.
_ knowledge of products, service policies and processes of retail banking products.
_ provide the customer finanical services by delivering unbiased, competent and problem free service to reach the pre-decided customer satisfaction levels.
_ knowledge of products, service policies and processes of retail banking products.
March 2010
To October 2010
Trainee
at Irada
Location :
Jordan - Amman
Coordinate Zamala course
February 2010
To March 2010
Volunteering
at Injaz
Location :
Jordan - Amman
giving Communication Skills course to seven grad students.
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