Hiba Srour

I have 10 years experience in customer service and other responsibilities as well

Responding effectively and accurately to callers, outlining various solutions to their problems and
making sure that bank clientele feel valued and supported.
Replying or making follow-up calls to bank clientele to become acquainted with their needs,
complaints, or other concerns with products and services.
Developed lasting relationships that are centered on trustworthiness and responsibility with clientele
and colleagues.
Using the banks databases, scripts, and tools efficiently to serve clientele.

Provide timely and effective technical support to customers, assisting with troubleshooting, problem
solving, and resolving issues related to IT products or services. This includes addressing hardware
and software problems, connectivity issues, and software installations.
Maintain detailed records of customer interactions, issues reported, and the steps taken to resolve
them. Ensure that customer issues are tracked and resolved in a systematic and efficient manner,
while keeping customers informed of the progress.
Gather customer feedback on their experiences with IT services, products, and support. Use this
feedback to identify areas for improvement, recommend changes, and collaborate with internal teams
to enhance the overall customer experience.