Administrative Assistant
Laurette medical center
Total years of experience :2 years, 7 Months
Receive patients and visitors with welcome and courtesy.
•Fix appointments for patients; keep accurate record of the same; ensure concerned people are informed inadvance and necessary arrangements have been made.
•Receive and dispatch incoming and outgoing mails in the department.
•Ensure all arrangements for the scheduled meetings in the department.
•Liaise with other hospital departments as required.
•Keep the departmental records up to date.
•Keep track of documents in the department for easy traceability.
•Obtains information in details of patient for registration and update patient data on the HIS.
•Ensure all paper work is complete and correct.
•Ensure patient is informed of any possible waiting times and that the patient is comfortable in the waiting
•Make follow up appointment to the patient after doctor's consultation and ensure that the patient is satisfied with the service.
•Provide accurate information to the patients/family members upon request without breaching confidentiality.
• Communicate effectively with the patient/family members any changes in the scheduled appointment.
• Receive the bills/cash from the patients with care.
• Check the bills with regard to the completeness/ Documentary requirement.
• Remit all the bills/ cash accurately to the central cashier at the end of the shift.
• Report to Cashier Supervisor about any unsettled bills on a daily basis.
• Be responsible for following-up the unsettled bills and finalize it in a reasonable time.
• Follow the hospital dress code policy and always maintain a professional appearance.
•Be actively part of the patient/customer care team in the department and perform any other relevant duties asassigned by the Head of Department.