Hiba Abida

◇ Oversaw all VIP guest reception: personalised welcome, specific request handling and
ensuring a seamless, memorable experience from arrival to departure.
◇Planned and coordinated private events (gala dinners, receptions, corporate evenings) from
initial briefing through to flawless on-the-night execution.
◇ Served as the key interface between guests, kitchen, reception and management — ensuring
smooth communication and frictionless operations across all departments.
◇Handled sensitive guest requests with discretion and professionalism, directly contributing to
the hotels reputation and guest loyalty.

◇Delivered a warm, personalised welcome to VIP travellers within an exclusive airport
lounge, ensuring outstanding comfort, satisfaction and loyalty at every visit.
◇ Coordinated in real time with internal teams (F&B, security, concierge) to guarantee a fluid,
premium and fully tailored experience for every guest.
◇Assisted during private and professional events: protocol management, VIP delegation
accompaniment and discretion at all times.

◇Welcomed and assisted an international, high-end clientele at the front desk of a prestigious
boutique luxury hotel, embodying the propertys values of elegance and bespoke service.
◇Managed reservations, check-in and check-out, directing guests toward the hotels full range
of services, amenities and curated local experiences.
◇Handled guest enquiries, special requests and complaints with calm, diplomacy and
efficiency — consistently maintaining outstanding satisfaction scores.
◇ Contributed to the organisation of private events and exclusive evenings: guest reception,
logistics coordination and protocol execution.

◇Welcomed and personally accompanied VIP international guests at exclusive luxury events
— brand launches, beauty & lifestyle galas, private receptions and corporate evenings at
Frances most prestigious venues.
◇ Embodied premium brand identities on the event floor: presented services, products and
spaces with a refined, audience-tailored communication approach.
◇Managed the guest experience end-to-end: anticipated needs, resolved situations with
composure and coordinated with organisational, F&B and security teams.