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Hibaq Hassan , Customer Service Executive

Hibaq Hassan

Customer Service Executive·VFS Global

United Arab Emirates

High school or equivalent, Ajman Private School

Work experience

Total years of experience: 2 years, 7 months

Customer Service Executive

March 2019 - October 2019

VFS Global

United Arab Emirates

March 2019 - October 2019

My Responsibilities are:

•Handles incoming calls or inquiries from prospective applicants.
•Providing correct and timely information to the applicants when it comes to tracking there visa applications.
•Assisting the applicants to submit their applications at the VFS Global Centre.
•Handling Emails and Chat transactions with the applicants, and providing them quick an effective resolution to the queries
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Representative

July 2017 - November 2018

IMC-International Motoring club

July 2017 - November 2018

incoming calls or inquiries from prospective customers.
•Providing correct and timely information of Emergency road side assistants for IMC customers.
•Communicating with customers in a polite and helpful manner over the phone.
•Following up with insurance companies that provide of emergency road side assistants for Motor vehicles.
•Assists customers effectively by solving customer disputes
Job role:
Customer Service and Call Center

SALES AGENT

October 2016 - March 2017

Acquira CORP MANGEMENT

October 2016 - March 2017

My Responsibilities were:
•Promoting events tracking and following up on leads by calling and inviting clients
•Conducting sales presentations through the phone.
•Achieving monthly and quarterly sales goals.
•Assists customers effectively by solving customer disputes
•Discusses products offered and ensures customer satisfaction.
•Completes supporting paperwork and data entry as required
Job role:
Sales

Education

August 2020

August 2020

High school or equivalent, Ajman Private School

United Arab Emirates

Education and Qualification: •High school degree in

Skills

CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
SALES
Expert
SALES
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
QUICK
Intermediate
QUICK
Intermediate
INSURANCE
Beginner
INSURANCE
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT ACCESS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner

Languages

Arabic

Expert

English

Expert