Office Manager
wadihalfa
مجموع سنوات الخبرة :18 years, 0 أشهر
To lead and train a multi-cultural team, by showing inspirational leadership and creating self motivation.
Specific role responsibilities are but not limited to.
Maintain monthly training program to ensure no drop-in standards is tolerated.
Manage “Aces in Places” skill set with scheduling department team which includes Housekeeping, Reception, Reservation and Events.
Deliver against Seating occupancy requirements as part of KPI deliverables
Keep to date with regular guests and requests without prompting
Full control over seating planner to deliver smooth operating each service.
Keep up to date with fashion trends, brands, celebrities and other relevant social market trends.
Accountable for the upkeep of the house keeping team to ensure restaurant is impeccable every day and throughout service.
Partake in weekly management meetings with weekly reviews on guests and occupancy and calendar holidays.
Active within the city scene to become known as the face of the Restaurant.
Complies with all HACCP and H&S regulations and policies.
Aware of cultural sensitivities
KPI deliverable of monthly training sessions for Reception & Reservation team to ensure food and beverage and service knowledge is kept consistent.
Daily brief on all guests and VIP’s during team briefs, help to make them productive and include once per week “Best Practice” action points.
Strong understanding of reservation system and its uses to maximise investment return.
Main duties & responsibilities:
Provide support for activities in office.
Prepare agenda, memos, correspondence, presentation and spreadsheets.
Handling air-ticket reservation and confirmation for the executive staffs.
Booking Private Jet, Hotels, Car for the Executive President while travelling around the world.
Prepare yearly budget of the executive office and keep record.
Handling courier service, parcel etc.
Maintain all business machines in the office.
Co-ordinate with Eng. Dept. for any challenges.
Receiving and escorting high level of VIP to the EP office.
Organizing a Horse show Presentation party.
liaison with catering co. for any dinner event.
Malty task.
Main duties and responsibilities:
Manages the staff at the front desk via interviewing, training and scheduling them.
Conducts Performance Appraisal and Disciplines for staff when needed.
Maintain the level of inventory based on the budget through the property purchasing system.
Coordinate arrivals, departures and billing requirements with sales and catering.
Review daily arrivals to ensure proper handling of special attention and VIP guests.
Assure that all financial and credit procedures are met.
Resolves customer complaints all over the hotel areas.
Frequently tours the hotel and monitors the activities of all other departments.
Reviews late arrivals, next day early arrivals and departures.
Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel and employees.
Handles all guest complaints with a high level of hospitality and professionalism.
Meet the planning committee on daily basis to brief them about the overnight shift and same day expected operation.
Attended the Yield meeting to maximize the revenue per available room by selling rooms to the right customers, at the right price, at the right time.
Participating in the Opera System Upgrade from Version 4.0 to Version 5.0.
Main duties and responsibilities:
Conduct periodic and pop up team briefings. Carry out on and off job training as a learning coach/ designated trainer.
Monitor other staff performance by applying standard testing.
Participate in the Property Management System’s upgrade from Fidelio to Opera.
Assist with responsibilities and duties in the absence or over load work in other departments. Fill up electronically staff applications related to Payroll Status Authorization (PSA) such as vacation and/or holiday leave, advanced salaries, Sick Leave.
Provide basic trouble-shooting support for in house guests such as internet.
Worked closely with guest services to insure guest satisfaction while handling their belongings.
Duties & Responsibilities:
Check-In guests in an efficient and friendly manner.
Check Out guests in an effective way after ascertain their satisfaction. Maintains a balanced bank assigned by the hotel. Operate a variety of computer systems to check guests in and out.
Work harmoniously and competently with peers, supervisors and managers.
Maintain a high level of communication between different interrelated departments.
Assign and modify guest rooms to meet guest special requests and preferences.
Worked closely with guest services to insure guest satisfaction while handling their belongings. Run daily reports, accept delegated tasks and properly hand over pending matters.
Take new reservations, updates and cancellations. Participating with the sales through the up selling program due to meet the monthly budget (Occ %, RevPar, ADR).
Duties &Responsibilities:
As a Front Desk Agent I was responsible to provide professional and customer focused service to our guests, ensure their stay will become a memorable experience and your role include key responsibilities such as:
Provide prompt, courteous and efficient service from arrival till departure.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries requests
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotel's policies, procedures and service standers and service standards and have full knowledge of the hotel facilities and happens.
Duties & Responsibilities:
As a Spa Receptionist I had to do and keep an eye on various matters during the duty period. A few of the main duties are; Welcoming the guests who come to the spa Synchronize customers with the various therapists Deal with all mail correspondence Take reservations for Spa. Take the guest for a tour of the Spa and explain the facilities offered to the guests. Maintain the spa as well as the lobby area. Scheduling the duties to the other staff.
Duties &Responsibilities:
Waiters are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.
Certificate of Technical Qualification for Vocational Training Corticated Front Office in 1998 Under Abu Nawas Institutes for etudes tourism and trading studies, Sousse, Tunisia. To further my development and career advancement internationally by demonstrating initiative, innovation, and creativity through a strategic vision and to peruse a position as managerial of hotel operations or any multinational organization that will utilize the skills and experience I have acquired, while offering continued development and career growth.