Hichem Benseghir

Research and contact new clients.
Maintain relationships with existing clients.
Present the agency's offers and deliver presentations.
Negotiate terms and finalize contracts. Collaborate with the Marketing and Creative teams to align strategies and develop campaigns. Monitor the market and competition.
Report on results and activities.

Customer service representative High Institute of Sciences: (July 2024-Today) Bordj el Kiffan Algiers.
Prospecting for new students. Advising and guiding potential students. Follow-up on leads and relationship management. Promotion of programs. Guided tours and presentation of the institution. Monitoring satisfaction, feedback, and suggestions from students and clients. Management of incoming and outgoing calls. Organizing booths and participating in promotional events and programs

Customer service representative Sports Center: CSCE SPA (November 2022-June 2024) Oriental Business Park Bab Ezzouar Algiers
Management of customer databases: Maintaining and updating customer information on CRM. Customer satisfaction: Proactive response to customer questions and concerns. Planning of coaches and classes: Coordination of coaches' and classes' schedules. Management of payments and collections: Processing and recording payments, and managing subscriptions. Welcoming new members and prospects, presenting the sports complex, and explaining the services and programs offered. Guided tours: Organizing and conducting tours for new prospects, highlighting the features and benefits of the services. Sales and closing of programs: Presenting and selling subscription programs, concluding contracts with clients, and managing the administrative formalities related to new registrations. Maintenance of premises: Maintaining facilities to ensure a clean and welcoming environment.