Hichem Mekki

• 1.Attend to walk-in customers-receive enquiries and providing quotation for parts and Accessories.
• 2. Working side by side with Sales, Advisors and Technicians Teams.
• 3.Coordinate between the Customer and all the different departments whenever Accessories fitting is involved for new & used Cars.
• 4. Receiving enquiries from overseas customers and sending quotes
• 5. Prompt response to new customers provided by Assistant Branch Manager/Senior Manager
• 6. Getting prices for various brands from Purchase Team
• 7. Follow-up for order confirmation and sending pre forma invoice
• 8. Payment follow-up with customers
• 9. Co-coordinating with Purchase team for arranging Parts from suppliers, on order confirmation
• 10. Co-ordination with warehouse for packing
• 11. Informing customer about material readiness and delivery instruction
• 11. Informing warehouse about material delivery time and location
• 12. Informing warehouse of delivery discrepancy and returns
• 14. Collection of receivables from customers as per company norm

Providing excellent customer service
•Processing transactions quickly and accurately
•Advising customers
•Winning sales to meet targets
•Maintaining eye-catching effective displays within the store
•Taking pride in your store and maintaining it to a high standard
•Following operating procedures
•Providing customers with an enjoyable shopping experience

listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone
Calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• responding to incoming email and phone enquiries;
• acting as a contact between a company and its existing and potential markets;
• negotiating the terms of an agreement and closing sales;
• Gathering market and customer information;
• representing the organization at trade exhibitions, events and demonstrations;
• negotiating on price, costs, delivery and specifications with buyers and managers;
• advising on forthcoming product developments and discussing special promotions;
• creating detailed proposal documents, often as part of a formal bidding process that is largely
Dictated by the prospective customer;
• checking quantities of goods on display and in stock;
• recording sales and order information and sending copies to the sales office, or entering into a
Computer system;
• reviewing your own sales performance, aiming to meet or exceed targets;
• gaining a clear understanding of customers' businesses and requirements;
• making accurate, rapid cost calculations and providing customers with quotations;
• feeding future buying trends back to employers;
• Attending team meeting and sharing best practice with colleagues.
• Dealing with clients, Interior Designers, Consultants, Engineering companies, Getting Business
From reputed 5 star hotels, Residential Projects, Commercial Projects.
• Responsible for prospecting and closing new business as well as maintaining and renewing
Existing business by fostering client relationship.
• Managing product promotions, conducting presentation-product demonstration and participation
In trade exhibitions.
• Preparing Quotations based on Bill of quantity (BOQ) for sanitary ware and Tiles.
• Preparation of sample submission to the project site for client / consultant’s approval.
• Advises for technical queries as per specifications and design concepts.
• Co-Ordination between clients / Consultants / Projects Manager / Contractors and Property
Developers.
• Promoting products to Clients, Consultants, Projects Manager, Architects and Interior Designers.
• Presentation of well documented / designs for tender bids to client in adherence to their technical
Specification and drawings.
• Preparation of compliance statement thru quality control department.
• Supervising a sales team to achieve the sales targets on ongoing Retail and projects Division.
• Negotiating with key personnel’s for finalizing the business deals on terms and payments.
• Feedback from the customers for the products and business terms & conditions
• Stock Information, Availability of the products, Sanitary Ware, Ceramic tiles Porcellanato Tiles.