Hidayathulla Lateef

• Working closely with Facilities Manager and FM team and Coordinate with Client & Service providers for smooth operation.
• Oversee daily Hard Services (HAVC, Electrical, Plumbing, Carpentry, Masonry, Firefighting, CCTV, Electronics, Home Appliance, ) maintenance and repair
activities & Soft Services (Housekeeping, Laundry service, Catering service, Clinic, Pest control, Landscape service, Recreation services-Gym, Games, Yoga,
Swimming pool etc., ).
• Coordinating with sub-contractors and managing resources efficiently including energy, water, and other utilities (Solar, STP, Diesel Genset etc., ).
• Monitor Cleaning services, Waste management, Pest control, and Security access systems. Issuing Work permit to sub-contractors whenever required.
• Conduct weekly meetings with NEOM PFM to discuss on-site observation and close the tickets as per Contract clause and prepare SLA Service shortfall &
Unavailability reports for FM manager and Project Development managers review.
• Attending operational meetings with all Service providers and Client (NEOM Project Facility Manager) to discuss on monthly SLAs KPI deduction report.
• Issuing CNC Contract Non-Conformance report to Service providers on report basis by FM team.
• Asset Planning & Scheduling and monitoring. Asset Master data preparation & Contract administration and management.
• Prepare Assets PPM Preventive maintenance plan in CAFM system and schedule after review Checklist, Job plan and Time intervals with facility engineer (SFG20
standard).
• Prepare Housekeeping & Façade cleaning PPM Preventive maintenance plan in CAFM system (Facilio) after review Checklist, Job plan and Time intervals with
Soft Service manager (BICSc standard).
• Responsible for closing reactive work orders raised by Neom project facility managers site observation within SLA agreed time frame in ServiceNow (CAFM)
with FM team generate report for FM managers review.
• Coordinating with Snagging team during mobilization and demobilization work.
• Preparing Asset Registration in Forward Maintenance Register FMR as per NEOM standards and submission for client review.
Helpdesk operations:
• Monitor Log and prioritize Reactive maintenance work orders, schedule and follow up on repairs for HVAC, electrical, plumbing, and general building systems.
• Managing Helpdesk operations, Interview new candidates for Helpdesk. Giving training new Candidates about Helpdesk operation and the CAFM system.
• Supporting new guest check-in and check-out processes. Access cards, IDs and operational handover. Room inspections prior check-in & Check-out.
• Maintain Helpdesk operations and Generating reports and maintain KPI criteria. Address and resolve facility issues promptly and effectively.
CAFM system:
• Oversee the overall administration of the CAFM system, ensuring its correct architecture, effective operation, and timely updates.
• Implementation of CAFM modules O & M, Room Occupancy, Facilities Bookings, Food Service, Laundry Service, Asset Mngt, Inventory Management etc.
• Giving CAFM system training to sub-contractors and FM team and providing User accounts to complete assigned tasks.
• Facilitates any technological initiatives within the Data Center department that require integration or are related to the CAFM system.
• Ensures the correct implementation and configuration of relevant initiatives within the CAFM system.

• Oversee the daily operations of buildings, ensuring they remain safe, functional, and efficient & maintenance coordination, vendor oversight, space planning.
• FM Planning and monitoring. Asset Facilities management. Contract administration and management
• Coordinates the day-to-day organization, staffing, and operational activities for maintenance programs including construction, repair, etc.
• Day to day Planning, scheduling, and assigning maintenance crew and monitoring all activities involved in reactive and planned preventive maintenance.
• Assigns maintenance personnel to work orders and services and monitor work performed and coordinates technical or safety
• Create and maintain accurate data record of facilities maintenance record in CAFM system. Provide PPM work orders, in accordance with pre-program of work.
• Oversee reports building facilities HVAC, Electrical, Home appliances, Carpentry, Masonry, Paint, Fire Fighting, Elevators, Pools & Landscape etc.,
• Monitor inventory Create Material request, Purchase request, Purchase order, Material receipt and Invoice posting using Dynamics (Finance and
• Auto generate reporting data on PPM and RM carried out to ascertain status. Prepare monthly report including all facilities MEP, Civil, etc., for client

• Coordinates the day-to-day organization, staffing, and operational activities for maintenance programs including construction & repair.
• Day to day Planning, scheduling, and assigning maintenance crew and monitor all activities involved in reactive and PPM.
• Assigns maintenance personnel to work orders and services and monitor work performed and coordinates technical or safety.
• Create and maintain accurate data record of facilities maintenance record in CAFM system. Generate data on PPM and RM carried out to ascertain status.
• Day- day Planning, scheduling and dispatching maintenance crew and monitoring all activities involved in reactive P P M
• Provide Planned Preventive Maintenance work orders, in accordance with pre-program of work.
• Oversee building facilities HVAC, Electrical, Home appliances, Carpentry, Masonry, Paint, and other subcontractors (Fire Fighting, Elevators & Pools).
• Prepare monthly maintenance report including all facilities, Hard & Softservices etc., for client review.

• Follow-up Checking & testing report remarks and ensure the validity of gas tank certifications.
• Developing and Executing Maintenance Plans. Generate reporting data on PPM and RM carried out to ascertain status.
• Estimate and prepare offers/Quotation to customersforservices as per SLA.
• overseeing maintenance activities, stocking inventory, and providing administrative support to maintenance team.
• Managing and coordinating all aspects of a facilitys or organizations maintenance activities, including scheduling, planning and execution of repairs.
• Developing and implementing preventive maintenance schedules, coordinating routine and emergency repairs, and managing work orders.
• Day to day Planning, scheduling, and assigning maintenance crew and monitoring all activities involved in reactive and planned preventive maintenance.
• Follow-up Gas Connection and Disconnection requests of Commercial and residential buildings central gas system.
• Develop checking and Testing checklists for completing all types of work throughout Gas systems as per requirements.