System Administrator
Kiosk IT System Trading LLC
Total years of experience :8 years, 6 Months
Managing and maintaining Active Directory in Windows Server 2012, connecting 100+ users
centrally.
Controlling users, pushing patches and updates, Group policy elements through SCCM.
Managing Azure VMs, storage accounts and resource groups.
Deployed 10 dev VMs on Azure and connecting through VPN, taking support from Microsoft in
case of issues from cloud side.
Providing system support to 5000+ Kiosk terminals across UAE location, ensure 99.99% uptime
and in service to the customers.
Configuring Terminals and connecting to the centrally managed NT Agent System.
Leading 50+ Technician crews, assigning tickets, assist in troubleshooting and follow up until
successful closure of reported issues.
Monitoring all the terminals through agent system create custom reports and follow escalation
process to meet the SLA.
Quality inspecting of terminals software and hardware before commissioning to the location.
Investigating customer reported issues such as payment unsuccessful, cash drops by auditing the
logs.
Extracting reports from Agent system and predicting issues and requirements by compiling. Send
Weekly and Monthly report to the Department Head, such as Technicians work report, Terminal
status report, Ticket status report.
Install, Configure and Administering Active Directory with 50+ users, defining access as per
company policy. Managing users with Group policy management.
Manage and Maintain DHCP and DNS server.
Administrator of Microsoft Office 365 for mail communication, create users, backup mails and
delete old employee profile, configure outlook and setup archive to manage storage.
Installing and configuring TrendMicro Business security product and managing clients centrally.
Managing and troubleshooting of Asterisk IP PBX, SIP Phones and ISDN PRI connection.
Monitoring critical systems backup on regular basis and take necessary action as appropriate.
Handling maintenance of hardware/ software assets and Inventory reports to ensure trouble-free
working environment.
Technically leading team and assigning daily tasks related to system issues, which has been
logged, observing and documenting the task till the resolution.
Finding vendors and requesting Quotation for Systems and Spares. Choosing vendors as per
company budget
Involved in developing IT standards, procedures and documentation.
Conducting root cause analysis and work for permanent solution on recurring Incidents.