Hilal Almalki

VP IT at Confidential

• Saudi Arabia - Riyadh
• My current job since October 2022

Head of IT, Business Systems and technology at Confidential

• Saudi Arabia - Riyadh
• January 2020 to October 2022

Building up a start-up entity, for Confidential aviation, with the latest technology with 30 business systems.
Airline maintenance and engineering, Finance, HR, Operations, Flight Planning, Safety, security & regulatory, etc..

Head of Information Technology at ATCO Group

• Saudi Arabia - Dammam
• November 2018 to January 2020

Oracle Fusion Cloud- Oracle EBS- Oracle hyperion financial management - M365 full migration for Email, Azure AD, IAM, End-Point Management, ATP, DLP, EDR- ARAMCO Cybersecurity compliance - Food POS - SCM - Manufacturing - Marine & Port Management Systems

Group IT Manager at Aldabbagh Group

• Saudi Arabia - Jeddah
• April 2018 to November 2018

Manage ADG HQ with latest technology infrastructure & Applications:
Fortigate Firewall, Juniper Firewall, Cisco, Aruba Wi-Fi Solutions, Oracle Fusion Cloud, Oracle Hyperion, Manageengine Service desk plus, Office 365.

Group IT Manager at Alfouad Holding Group

• Saudi Arabia - Jeddah
• November 2014 to April 2018

IT Manager for Holding company with 9 different companies under the holding Group,
Rebuild and implement the network & Application environment with international standards in IT.
providing IT support for the 13 companies under SLA process.
Oracle Cloud ERP & HCM Implementation.
Call center implementation.
IT Helpdesk solution implementation.
Security Surveillance over network solutions.
Provide virtual application solutions over internet with Citrix & TSPlus.
Provide More than 13 website with PHP development.

E-Commerce Project Manager at Fusestores Co.

• Saudi Arabia - Jeddah
• November 2016 to December 2017

As E-Commerce Project Manager I have to make sure to achieve the company goals and build the E-Commerce based on the company goals & Marketing plans

IT Project Manager at Fusestores Co.

• Saudi Arabia - Jeddah
• November 2016 to November 2017

IT Project Manager at Unionaire Saudi

• Saudi Arabia - Jeddah
• November 2016 to June 2017

Oracle Fusion Cloud Implementation, ERP, HCM and CX.
Cloud Based POS.
Retail Solutions.

IT Project Manager at PHI Exclusive Living

• Saudi Arabia - Jeddah
• January 2017 to April 2017

Systems Administrator at Wipro Ltd

• Saudi Arabia - Jeddah
• November 2012 to November 2014

-Responsible for ensuring data center availability and reliability of multiple data center to meet the requirements of data operations
-Installed operated and maintained multiple platforms, Linux/Unix, Windows, Met all internal customer demands quickly, identifying and repairing facilities' problems with quality service delivery.
-Usability testing of the Data Centre services.
-Managing Windows Servers and troubleshoot the problems which are reported from CA spectrum management tool.
-Create the corporate User IDs in MS Active Directory .
-Create the corporate User Email IDs in MS Exchange server.
-Manage and reserve and troubleshooting for DHCP Server and client.
-Planning and performing maintenance of critical data systems.
-Handle responsibilities of developing communication channels for providing accurate information, externally and internally
-Perform the task of providing support to the staff in preventative maintenance and repairing of systems
-Responsible for providing 24 hours support in complex plant operations as required
-Provide support to senior engineers in preventative maintenance of data systems
-Handle the task of providing input in developing budget plans
-Maintained strict change management procedures for upgrades and hardware repairs to maximize uptime; worked with networking department to wire ports to servers for connectively.
-Prepared daily status reports and project progress reports to next shift engineer, including my manager, and evaluations for continuous improvement.
-Databases - MySQL
-Scripting - PowerShell
-Monitoring - CA Sprectrum .
-Monitoring - CA Etouch.

-Monitoring cisco devices and routers on CA spectrum management tool.
-Managing cisco devices and routers and check the devices status in remote locations and airports .

Senior Support Engineer L2 at Wipro Arabia Ltd

• Saudi Arabia - Jeddah
• May 2009 to October 2012

-End User support .
-SAP Application support.
-SAP Application installation and troubleshooting.
-Sabre Application Support .
-MainFrame Application support.
-Swift2Check Application Support .
-Swift2Check Application installation and troubleshooting.
-ALTEA DCS Application Support.
-ALTEA DCS Application installation and troubleshooting.
-Amadeus Application Support.
-Amadeus Application installation and troubleshooting.
-HP Desktops - Laptops - Software Support.
-VAIO Desktops - Laptops - Software Support.
-MS Windows 98 installation and troubleshooting.
-MS Windows NT installation and troubleshooting.
-MS Windows ME installation and troubleshooting.
-MS Windows XP installation and troubleshooting.
-MS Windows XP Support.
-MS Windows Vista installation and troubleshooting.
-MS Windows Vista Support.
-MS Windows 7 installation and troubleshooting.
-MS Windows 7 Support.
-MS Windows 8 installation and troubleshooting.
-MS Windows 8 Support.
-MS Office 2003 installation and troubleshooting.
-MS Office 2003 Support.
-MS Office 2010 installation and troubleshooting.
-MS Office 2010 Support.
-MS Lync installation and troubleshooting.
-MS Lync Support.
-MS Outlook 2010 installation and troubleshooting.
-MS Outlook 2010 Support.
-HP AIOne Printers installation and troubleshooting.
-HP Printers 2055 LaserJet installation and troubleshooting.
-HP Printers 1033 LaserJet installation and troubleshooting.
-OKI 3320 ML Printers installation and troubleshooting.
-OKI 3360 Printers installation and troubleshooting.
-HP 7800 Desktop core2due installation and troubleshooting.
-HP 7900 Desktop core2due installation and troubleshooting.
-HP 6000 Desktop i3 installation and troubleshooting.
-HP 6200 Desktop i7 installation and troubleshooting.
-Laserfiche Enterprise Content Management Systems installation and troubleshooting.
-Apple iPhone Software installation and troubleshooting.
-Apple iPad Software installation and troubleshooting

Technical Support Engineer at Kingdom Computers

• Saudi Arabia - Mecca
• January 2000 to June 2007

Technical support engineer,
IT technical support engineer is basically responsible for support the end-user and troubleshooting the software and hardware issues, install the new hardware.
Install new servers and workstations.