Store Manager
Landmark Group
Total years of experience :2 years, 9 Months
Current Employer: Landmark Group (Splash)
Splash is a leading high-street fashion retailer in the Middle East. It showcases popular collections for men, women and teens with a wide offering of fashion apparel and accessories to suit its customers every lifestyle need.
Designation: Store In charge-from 23 April 2011 - Till date.
Job Responsibilities:
• Responsible for guiding the success of Shop by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.
• Regularly auditing own store administration and resolving any issues.
• Implementing, within store, any changes in administration procedure positively and effectively
• Consider the needs of customers at all times.
• Implementing a high standard of customer focus within the store.
• Regularly assessing customer service standards within store.
• Leading by example in all aspects of customer service.
• Actively seeking ways to achieve or exceed shop sales targets.
• Ensuring all members of team have an understanding of figures and targets to be achieved.
• Ensuring any promotional offers, regarding stock, are implemented within the store
• Ensuring store maintenance budgets are used effectively to maintain smooth running of the store.
• Awareness of the key competitors for the store & monitoring competition on all aspects on a regular basis.
• Suggesting proactive measures to the Area Manager to counter competition threats.
• Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential.
• Ensuring a high standard of visual merchandising and maintenance amongst all staff.
• Effectively communicating any changes in stock or store layout to all members of the team
• Ensuring that each member follow the retail standards.
• Maintaining the back store operation and replenishment of the merchandise.
• Monitoring / Managing schedules for sales person work hours, vacations and day-off.
• Resolving salesperson complaint and concerns and providing ongoing performance feedback.
• Encouraging full participation of salesperson in creating store goals and developing plans.
• Ensuring store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company.
• Ensuring security procedures are adhered to throughout the store e.g. Staff bag checks.
• Maintaining a high standard of security awareness, regarding stock and money, within store
• Completing all reporting requirements of the Area Manager on time.
Vodafone Essar Ltd.
Vodafone Essar Ltd is a UK based worldwide group having its operations in India for digital cellular services.
Job Responsibilities:
➢ Acquiring properties in Mumbai for installation of Radio Base Station for Mobile Network.
➢ Negotiation with co-operative societies, owners for finalizing compensation and other technical, legal and Government formalities.
➢ Interacting with BMC, MIDC, and Airport authorities for necessary approvals.
➢ Also interacting with Reliance Energy, BSES, and TATA for new Electricity meters and monthly Payments.
➢ Finalizing L&L agreements of cell sites with CSP (Cell Site Partners) with the help of Our Legal Department.
➢ Keeping track of renewal / termination of agreements and payment of license fees.
➢ Achieving monthly targets of sites and giving importance to premium sites required By the Management.
➢ Supervising On-Air sites on monthly basis and ensuring smooth functioning of the Sites and also clear the Access for the maintenance Engineer.
PAST EXPERIENCE:
Aircel: (1 Year) From Nov.2009 to Oct.2010
Aircel is a mobile phone service provider in India. It offers both prepaid and postpaid GSM cellular phone coverage throughout India.
Designation: PSR (Territory Sales Representative)
Job Responsibilities:
1 To generate new business through scanning the given geographical areas.
2 Responsible for retaining subscribers by giving correct solutions, cross selling and up-gradations, etc.
3 Acquisition of new retail outlets for the sales of Aircel. products
4 Managing Relationship with existing retailers.
1 Pitching Aircel products to various corporate houses, Defense camps, Educational institutes, Govt offices etc.
2 Lead generation for Aircel Products.
MBA Marketing
B.Sc. (Zoology, Botany and Sericulture) ; The University Of Kashmir- (2003 - 2006) H.S.E - II (12th) (Science) ;