Hind Balli

Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure theyre happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service.

Greeting guests warmly upon arrival. Escorting guests to their tables and present menus. Ensuring special seating requests are met and coordinate with the waitstaff. Managing reservations through phone, online systems, and in-person requests. Maintaining an accurate waitlist during peak hours. Informing guests of their estimated wait times and keep them updated. Addressing guest inquiries and concerns promptly and courteously. Providing information about the menu, specials, and hotel services. Handling complaints or issues, escalating to management when necessary. Communicating guest needs and special requests to the kitchen and waitstaff. Assisting in coordinating large parties or special events. Supporting waitstaff and other team members during busy periods. Ensure the dining area is clean and organized. Monitoring table turnover and reset tables for new guests. Assisting with basic cleaning tasks as needed. Maintaining a reservation book or system with up-to-date information. Handling incoming calls and take messages for management or staff. Assisting with the preparation of the daily seating plan.

Greeting passengers at the check-in counters and assist with the check-in process. Providing information on flight schedules, boarding procedures, and gate locations. Assisting passengers with special needs, including those with disabilities, elderly passengers, and unaccompanied minors. Helping passengers with baggage handling and resolve any issues related to lost or damaged luggage. Addressing passenger inquiries and provide accurate information regarding airport facilities, services, and amenities. Handling passenger complaints and concerns professionally and efficiently. Coordinating with other airport staff and airline personnel to resolve passenger issues. Assisting with the boarding process, ensuring passengers board the aircraft in an orderly manner. Verifying boarding passes and identification documents. Making announcements regarding flight delays, gate changes, and other important information. Ensuring compliance with airport security regulations and procedures. Assisting with emergency procedures, including evacuations and first aid if necessary. Maintaining accurate records of passenger interactions and transactions. Preparing reports on passenger feedback and service issues. Assisting with the preparation and distribution of promotional materials and information brochures.