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Hind Jlaidi, Customer Service Agent

Hind Jlaidi

Customer Service Agent·Qatar Airways

Qatar

Diploma, Hospitality And Tourism

Work experience

Total years of experience: 3 years, 9 months

Customer Service Agent

September 2023 - May 2025

Qatar Airways

Doha, Qatar

September 2023 - May 2025

Company industry:
Airlines

Customer Service Agent

September 2023 - May 2025

Qatar Airways,

Doha, Qatar

September 2023 - May 2025

• Handled customer complaints and coordinated between departments for smooth
operations.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Hostess

December 2021 - August 2023

Sheraton Grand Doha

Doha, Qatar

December 2021 - August 2023

• Welcomed and seated guests, managed flow during peak hours, and assisted in event
preparations.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Head Hostess

December 2021 - April 2023

Sheraton Grand Doha Resort & Convention Hotel

Doha, Qatar

December 2021 - April 2023

Company industry:
Hospitality & Accomodation

receptionist

September 2021 - November 2021

sofitel

Rabat, Morocco

September 2021 - November 2021

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Receptionist

September 2021 - November 2021

Sofitel Jardin De Roses,

Rabat, Morocco

September 2021 - November 2021

• Managed guest inquiries, promoted services, and enrolled clients in membership
programs.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Cfpnc Academy

July 2021

July 2021

Diploma, Hospitality And Tourism

Morocco

Charcot

July 2019

July 2019

High school or equivalent, Actuarial Science

Morocco

Charcot High School

January 2019

January 2019

High school or equivalent, science

Morocco

Skills

Teamwork

Expert

Customer Care

Expert

Communications

Expert

Customer Service

Expert

Sales

Expert

AVIATION

Intermediate

Call Center

Intermediate

Microsoft Office

Intermediate

Receptionist

Intermediate

Customer service

Expert

Hard working

Intermediate

Languages

Intermediate

Sales

Intermediate

solving problems

Expert

Microsoft Excel

Intermediate

Customer Care

Expert

Marketing

Intermediate

teamwork

Expert

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

HOSPITALITY

Intermediate

INTRAOCULAR PRESSURE

Intermediate

NEEDS ASSESSMENT

Intermediate

Office Work

Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Native Speaker

Spanish

Intermediate

Training and Certifications

Certifications
GED, Cabin Crew