Hind Sebbar Zaizoun

• Manage a portfolio of 30+ enterprise and strategic accounts across government and private sectors,
driving adoption, expansion, and long-term value realization.
• Achieved and sustained an NPS of 10 through proactive engagement, strong stakeholder relationships,
and tailored customer success strategies.
• Leveraged data-driven insights to anticipate client needs, reduce churn risk, and improve retention and
overall customer satisfaction.
• Exceeded 100% of renewal and expansion targets for three consecutive quarters, demonstrating
consistent overperformance and strong client retention.
• Recovered 90% of churned accounts by leading strategic re-engagement initiatives and reinforcing
long-term customer value.
• Designed and delivered monthly masterclasses to drive feature adoption, enabling clients to maximize
product utilization and ongoing value.

• Worked under the same management to develop strategic partnerships across multiple regions,
including Riyadh, Jeddah, Dammam, Melbourne (Australia), Kuwait, Qatar, Bahrain, and the UAE,
successfully implementing partnership frameworks for both Property Automate and Saah Capital.
• Led the channel department at Property Automate, strengthening relationships with new and existing
partners, enhancing the companys market presence, and driving customer acquisition.
• At Saah Capital, developed a manager dashboard that improved client engagement and operational
efficiency by 80%, while fostering relationships with mutual fund companies like Yaqeen Capital and
BMK, ensuring smooth platform integration and providing continuous support.
• Worked collaboratively across both companies, optimizing client management processes and helping
achieve business growth through strategic partnerships and seamless integration across platforms.

• Managed a portfolio of +200 high-net-worth clients for Revolut Business in the EMEA region, surpassing
KPIs over 100% achievement, and enhanced the sales pipeline through effective cold calling, client
engagement, and deal closing, as well as account management for up to a year.
• Cold called 300 prospects per week with a conversion rate of 5% to meetings.
• Onboarded over 60 active companies.
• Advised C-suite executives on integrating Revoluts solutions to meet specific challenges.

• Managed the Studio and a team of sales professionals and coaches, cultivating their skills to achieve a
30% increase in revenue through expert training in sales techniques, as well as reaching the highest
members number historically.
• Developed and oversaw both team and individual KPIs.
• Expertly managed Mindbody CRM tool.
• Responsible for all Human Resources functions, including recruitment, conducting interviews, and
overseeing the hiring process, where 90% of recruitments are still in the company in senior positions

• Manage and analisis of the different types of KPIs as revenue
• growth, revenue per client, average ticket, SPT, etc
• Stock control, estimate and place orders using SAP.
• Support in planning and execution of negotiation strategies.
• Manage different types of KPIs as revenue growth, revenue per client, average ticket, SPT, etc.
• Stock control, estimate and place orders using SAP.
• Support in planning and execution of negotiation strategies.