Hisham Abdullah

Lead group-wide insurance and risk management operations,
developing risk transfer strategies for large-scale assets and projects.
Manage insurance programs for 34 major projects (NEOM, Qiddiya, Red
Sea, Aramco) covering CAR, EAR, CGL, WC/EL, PI, Marine, Aviation, and
land Transit.
Oversee health insurance (4, 100+ employees), motor fleet (1, 500
vehicles), and CPM policy (1, 700+Machinery -equipment units) with focus
on cost optimization.
Lead property and machinery breakdown coverage for key facilities and
factories.

Oversaw insurance operations for four entities within the
industrial group.
Zamil Projects
Zamil Steel Construction
Cool Care
Zamil air Conditioners Factory
Handled health insurance Covering for 3, 700+ employees(including
claims, billing, policy updates, and provider network coordination)
Machinery breakdown insurance, property insurance and motor fleet
insurance 700+ vehicles, CPM policy for 600+ Machinery-equipment
units, including end-to-end claims handling.
Directed engineering insurance placement for five major projects across
KSA
Masjid al-Haram, Jeddah Islamic Port, Riyadh Metro, Ras Al-Khair Port,
and large warehouse developments in Al-Kharj

Led insurance operations while expanding the provider network through
strategic insurer negotiations Enhanced patient access by improving
coverage tiers and streamlining the approvals process.
Increased revenue through targeted marketing campaigns for clinic and
pharmacy services.
Administered staff insurance programs, including health, malpractice, and
motor coverage.

In my role as Operations and Insurance Supervisor at
Kareem Suwar for Operating & Maintenance, I played a key
role in ensuring a well-functioning operation and smooth
insurance administration. Heres a brief overview of my
contributions:
Coverage Care:
Led the management of health and motor insurance,
ensuring seamless coverage for every team member. From
handling additions and deletions to navigating medical
approvals and reimbursement claims, my focus was on
creating a robust safety net while staying compliant.
Team Connection:
Served as the bridge between managers and the team,
fostering effortless communication. Whether through calls,
emails, reports, or coordinated schedules, I aimed to
strengthen teamwork, recognizing effective
communication as vital to success.
Logistics Harmony:
Orchestrated the coordination of spare parts and
maintenance requests with the Finance department and
the wider team. This involved optimizing resources to keep
our operations running smoothly.
Human-Centric Strategy:
Contributed insights with a genuine understanding of the
human aspect of operations. Played a key role in shaping
and executing action plans, strategically focusing on
production enhancement, increased productivity, and a
commitment to service quality.
Championing Collaboration:
In the face of complex service issues, orchestrated
effective coordination with various departments, making
collaborative problem-solving a hallmark of my approach.
Maintained a high standard of service excellence even in
challenging situations.
Throughout my tenure, I brought a strategic yet hands-on
touch to my responsibilities, aiming not just for efficiency
but also a human-centric approach that significantly
enhanced overall operational effectiveness, insurance
administration, and service quality within Kareem Suwar for
Operating & Maintenance.

In my role as the Membership Team Leader, I led a dynamic
3-person team with a focus on ensuring operational
excellence and delivering exceptional customer service.
Heres an overview of my responsibilities and contributions:
Team Leadership and Operations Management:
Oversaw day-to-day operations, handling member
additions/deletions, managing medical coverages, and
ensuring accurate data entries.
Championed quality management initiatives, maintaining
high standards in all aspects of team operations.
Innovative Solutions and Agreements:
Introduced creative ideas to enhance team performance
and operational efficiency.
Negotiated agreements with shipping companies for
streamlined processes and improved service delivery.
Communication and Goal Setting:
Effectively communicated deadlines and goals, fostering a
collaborative and goal-oriented environment.
Addressed client issues with the team, strategizing to
enhance the overall customer experience.
Performance Oversight:
Provided day-to-day oversight of team operation and
performance, ensuring alignment with organizational
objectives.
Set clear team goals and key performance indicators (KPIs)
to drive continuous improvement.
Documentation Processing:
Managed the processing of various documentation,
ensuring accurate data entry into databases with a
meticulous approach to information management.
Additional Note:
Bupa Arabia is part of Bupa International, a prestigious
British multinational health insurance and healthcare
company with a global reach of over 43 million
customers.

As a Senior Customer Service Executive for VIP members in
the Eastern Province, I played a pivotal role in addressing a
spectrum of issues for both external and internal clients.
Heres a comprehensive overview of my responsibilities and
achievements:
Issue Resolution Expertise:
Skillfully addressed Reimbursement Claims, Medical
Approvals, Provider Networks, Finance, Fraud Cases, and
Membership concerns through calls, emails, and interviews.
Empathetic Customer Handling:
Managed customer complaints with high empathy and
composure, ensuring a positive experience for VIP
members.
Multichannel Communication:
Responded to calls, emails, and face-to-face interactions,
maintaining effective communication across diverse
channels.
Legal Unit Representation:
Represented the Legal Unit in settlements payments,
showcasing commitment to compliance and legal
protocols.
Training and Supervision:
Played a pivotal role in training, coaching, and supervising
new customer service agents and Corporate delegate team
members, contributing to team development.
Workflow Improvement:
Collaborated with management to identify and solve
workflow issues, demonstrating a proactive approach to
process enhancement.
Recognition for Excellence:
Awarded Best Customer Service Employee in April 2016, a
testament to dedication and contribution to the team.
Consistently demonstrated commitment to resolving
complex issues, fostering positive customer interactions,
and contributing to the overall success of the Customer
Service team.

As a Senior Procurement Officer, I played a crucial role in
refining the procurement process, applying a strategic and
detail-oriented approach. Heres a concise overview of my
key responsibilities and achievements:
Strategic Supplier Management:
Conducted thorough reviews and analyses of suppliers and
pricing options, leveraging market insights for potential
cost efficiencies.
Effective Negotiation Skills:
Negotiated with suppliers to secure optimal deals,
showcasing adept negotiation skills for streamlined pricing
structures and enhanced organizational value.
Quality Assurance:
Prioritized the procurement of high-quality products,
aligning purchases with stringent quality standards to
maintain organizational excellence.
Meticulous Record-Keeping:
Maintained transparent and accountable records of
purchases, pricing details, and supplier information,
ensuring precision in all procurement activities.
Cost Efficiency Focus:
Demonstrated a conscious effort toward cost efficiency in
procurement decisions, aligning choices with the
organizations financial objectives.
Strategic Reporting:
Provided specific feedback and generated reports on the
progress of saving initiatives, contributing to informed
decision-making processes.
Inventory Management:
Reviewed monthly inventory reports, calculated usage
costs, and tracked purchases for optimal inventory levels
and cost-effective procurement.
Cost Savings Achievement:
Exceeded annual cost-saving targets, significantly
contributing to the reduction of operating expenses
through strategic procurement practices.
Strategic Sourcing Planning:
Executed assigned sourcing plans in alignment with
overarching strategies, ensuring compliance with
organizational goals and objectives.
Efficient Material Flow:
Ensured an uninterrupted and efficient flow of materials
and services, balancing accessibility needs with prudent
inventory management.
Throughout my tenure as a Senior Procurement Officer, I
seamlessly integrated strategic thinking with a meticulous
approach, making substantial contributions to cost savings,
operational efficiency, and overall procurement excellence.

As a Sales Operations Manager and a Team Leader
overseeing a 5-member team, my role was instrumental in
driving operational excellence within the sales domain.
Heres a succinct overview of my key responsibilities and
achievements:
Sales Data Management:
Managed and evaluated sales data through a
comprehensive approach, utilizing CRM systems to
enhance efficiency and data accuracy.
Report Compilation:
Compiled and produced essential sales reports as required,
providing crucial insights for informed decision-making.
Sales Meeting Coordination:
Coordinated and managed sales meeting agendas, working
closely with the Sales Manager to ensure seamless
communication within the team.
Training Program Implementation:
Drove effective training programs aimed at empowering the
sales team with valuable information, enhancing their
ability to convert knowledge into value for prospects.
Campaign Support:
Provided end-to-end support for each sales campaign,
ensuring a cohesive and well-coordinated approach from
initiation to completion.
Market Research:
Conducted thorough research to gauge demand for the
organizations products and services, identifying new
customer opportunities and evaluating competitor
landscapes.
Historical Role Transition:
Transitioned from the role of Sales Operations Senior
Officer, showcasing my commitment to professional growth
and expertise development.
My tenure from June 2008 to July 2010 as a Sales
Operations Senior Officer reflects my dedication to
contributing to the success of the sales team and overall operational efficiency.

In my role as a Commercial Executive, I played a crucial part
in fostering strategic partnerships and maximizing
commercial opportunities. Heres a concise yet
comprehensive overview of my key responsibilities:
Strategic Agreements:
Successfully negotiated and formalized agreements with
Advertising agencies, local hotels, and transportationshipment
partners, fostering fruitful partnerships for
business growth.
Sales and Marketing Support:
Supported the Sales and Marketing team through insightful
analyses of commercial opportunities, providing valuable
insights for informed decision-making.
Proactive Issue Resolution:
Led in addressing and resolving commercial issues
promptly, showcasing a proactive approach to maintaining
smooth business operations.
Profitability Assessments:
Prepared meticulous models to assess the future
profitability of identified opportunities, contributing to
informed decision-making and risk mitigation.
Strategic Pricing Advisory:
Led in advising on pricing strategies for commercial
contracts, aligning pricing structures with organizational
goals and market dynamics.
Throughout my tenure as a Commercial Executive, I
consistently demonstrated strategic thinking, proactive
issue resolution, and a collaborative approach, contributing
to the overall success and growth of the businesss
commercial aspects