Hisham AL-Zuhd

• Lead installation, configuration, and acceptance of servers, networks, control
equipment, and industrial PLC/RTU panels supporting Jordans national grid
• Maintain and upgrade SCADA/EMS platforms (ABB Network Manager, Data
Engineering, Picture Editor), ensuring operational continuity
• Perform FAT, SAT, commissioning, and pre-energization testing of substations
and power system components
• Configure and monitor telecommunication links, protocols, and data flows,
including serial connections (fiber-to-serial converters) and Ethernet for
SCADA devices
• Manage cyber security and SOC monitoring, including leading firewall
deployment for OT/ICS networks
• Troubleshoot RTU points, telemetered signals, PLC/RTU apparatus, and
protection faults in stressful harsh conditions.
• Enforce system access security (physical, administrative, logical) and
safeguard against cyber-attacks
• Administer license management, vendor contracts, and support
documentation
• Collaborated on RTU replacements, database engineering, network upgrades,
and integration through serial connections (fiber-to-serial converters) and
Ethernet communications, improving reliability of national transmission
substations

• Delivered installation, configuration, and lifecycle management of enterprise
servers, OS, and applications
• Ensured high availability and reliability of IT/OT infrastructure by monitoring
performance and implementing optimized solutions
• Maintained security, backup, and redundancy strategies for critical systems
• Developed and maintained custom automation scripts, improving efficiency
• Participated in design and deployment of IT and operational support systems,
including PLC/RTU panels
• Provided troubleshooting and reliability monitoring for hardware, software,
and network components

• Provided technical support for IT and communication networks across
educational institutions
• Conducted field surveys and infrastructure assessments for USAID-funded ICT
programs
• Assisted in troubleshooting and maintaining network hardware/software

• Performed electrical and electronic diagnostics, troubleshooting, and repair
for vehicles
• Maintained systems using advanced diagnostic tools and instruments
• Assisted in planning and scheduling maintenance activities