هشام البستاني

- Directly manage consulting and training services practice.
- Participate in the development and Training of courses in areas such as:
*Operation Management
*Human Resources Management
*Supply Chain Management
*Leadership, Communication and Soft Skills
*Quality Management
*Marketing and Sales
*Strategic Management
- Participate in the development, sales, and operation of Consulting Services in areas such as:
*Operations Excellence
*Competency Framework
*Agile Transformation
*Business Intelligence
*Key Performance Indicators
*Supply Chain Operation
- Manage and lead a team of consultants focused on a diversified and evolving business portfolio.
- Identify key projects to offer added value with new services approaches and methodologies.
- Meet consulting and training business objectives, to meet financial targets and successful client delivery.
- Manage all back-office tasks to ensure visibility and reporting on activities
- Maintain necessary customer contacts; act as an escalation point for customers and represent customers.
- Approve new workshops outlines and specifications and develop the existing ones.
- Work with Solutions Specialists to integrate and improve customer pursuit approaches, track and report on business progress, and align capacity with expected demand.
- Establish and maintain appropriate relationships and persistent bi-directional communications with the consultants to ensure consulting preparedness for evolving product strategies and to provide invaluable customer experience and feedback.
- Ensure customer success by collaborating with consultants to validate consulting approaches and methodologies are in line with recommended standards.
- Use customer and market experience to constantly improve training and enablement programs and materials so that they best apply to consulting needs.
- Develop and enable services methodology, best practices, and technical content on next generation infrastructure management and operations.
- Develop lasting client relationships and build business success stories.

• A- Strategic
- Founded the company, in accordance with the business plan.
- Established strategic plan for three years ahead in accordance with the managers.
- Raised program for productivity improvement making sure of the cooperation of all sectors.
- Led the company in the process of acquiring ISO9001:2008.
B- Marketing
- Evaluated methodologically the demand for the products, the local and foreign competition, the tendencies of the technology in the sector and the available resources.
- Monitored marketing communication, approved catalogs, brochures and website contents and designs.
- Monitor and advised on sales prices to be set considering the competition or the cost.
- Improved company’s PR through personal relationships and contacts.
- Decided on advertising in terms of media, design and efficiency.
- Advised on new product development according to the market demand.
C- Sales
- Set sales objectives by product, total sales and profits.
- Monitored weekly and monthly sales and targets.
- Negotiated sales contracts with key accounts.
- Visited all key accounts customers, inside and outside the country.
D- Operation
- Developed and implemented the operation process including manufacturing.
- Led the company’s products into acquiring international standards certifications from recognized test laboratories.
- Overseen company operations to ensure production efficiency, quality, service, and cost-effective management of resources.
- Overseen monthly production targets securing supplies of raw materials and the provision of utilities.
- Held daily meetings with the managers by activity to discuss results, ways of improvements and problems solving.
E- Finance
- Monitored monthly P&L report taking appropriate actions to increase profitability.
- Overseen expenses, budgets and forecasts, managing debtors and creditors accounts and long term strategic capital investment.
- Analyzed and measured regularly the results, comparing them to the forecasts and targets.
- Monitored the monthly collection not to exceed the delays.
F- Human Resources
- Recruited staff, set job descriptions and Assigned responsibilities ensuring compliance with requirements.
- Set and monitor clear KPIs system for managers and staff.
- Deployed constant effort to invoke the interest, the participation and the motivation of the employees in view of the productivity improvement.
- Defined clearly the policies and procedures assuring that they are known and consistent by the concerned people, evaluating periodically their efficiency and relevance.

• Performed marketing plans with competitive analysis and market research.
• Conducted pricing studies and set new pricing schedules.
• Defined sales channels leading to segmentation.
• Led negotiations with manufacturers for new products sourcing and development.
• Directed marketing communications including trade and public relations.
• Planned and managed advertising, trade shows and technical exhibition.
• Developed and implemented new selling approaches for different distribution channels.
• Strengthened distributors network by terminating underperforming accounts and hiring replacements.
• Improved presentations to prospective customers as well as engineers and consultants.
• Led sales and marketing initiatives, exceeding financial objectives and forecasts.
• Expanded sales team and placed sales program to upgrade sales capability.
• Negotiated contracts with major customers (public and private) up to $10 million in contract value.

• Elaborated monthly and annually Sales plans.
• Monitored regularly the competition prices and products specifications.
• Identified the demand for new products and analyze the market potential.
• Identified new customers and new areas to penetrate.
• Controlled offers and quotations for customers.
• Followed up projects and customers, establishing reports.
• Handled inquiries offers and purchase orders.
• Monitored the level of sales staff setting targets and establishing appraisals periodically.
• Improved customer relationship and loyalty by securing timely and effective service.

• Developed sound business plans in conjunction with concerned teams.
• Identified opportunities for value generation through developing new products according to the market needs as well to technical requirement.
• Identified new potential products to be imported, through visiting every trade fair.
• Trained the sales staff technically introducing new selling approaches for new products.
• Managed and coordinated the engagement with third parties that constitute the business opportunity.
• Reported on progress related to the development of business opportunities.
• Established deals with new suppliers after deep product and market research.