Online Community Manager and Arabic copywriter
LMTD
Total years of experience :13 years, 9 Months
Managing All social media channels for ADNOC Distribution day-to-day including:
• Write the Arabic content calendar.
• Post at the best times to get more traffic, more engagement, and more followers.
• Monitor, listen and respond to the users in a “Social” way.
• Maintain the brand tone of voice.
• Develop and expand online community outreach efforts.
• Map out the marketing strategy and drive strategy proven by testing and metrics.
• Monitor trends in Social Media tools, applications, channels, design and strategy.
• Identify threats and opportunities in user-generated content surrounding the business.
• Prepare a sentiments report and top interaction topics report on monthly basis.
• Developed and launched integrated, multi-channel print, catalog, web and digital marketing campaigns that propelled sales to increase 20% by 2014 end.
• Handling digital marketing (website CMS, SEO, Google Adword, Google analytics, Social Media, Email marketing.)
• Prepare Sales & Marketing Material (brochures, Sales kit, presentations, questionnaire, and surveys.)
• Established and built successful partnership with vendors, suppliers and customers.
• Leverage Social Media channels to ensure positive brand exposure. Includes content development.
• Reviewed and analyzed sales figures and provided necessary recommendations when needed.
• Develop booking mobile application.
* Coordinate all campaigns, promotions production, creative work, photography and advertisements;
* Coordinate with all social media channels, ensure strategy implementation, content exchange;
* Tracks promotion performance and calculates ROI on marketing;
* Manages customer service and complaints, including responses to customer enquires via email;
* Design and analysis of feedback surveys;
* Responsible for managing and updating website;
* Responsible for creating and managing the quarterly newsletter;
* Acts as the brand guardian, ensuring brand assets, packaging, uniform, merchandise, stationary,
* Carry out any other duties and responsibilities that may be assigned by the General Manager from time to time.
www.DubaiDecorWorld.com
• Identifying new opportunities.
• Liaising with customers.
• Processing customer orders and prepare clients report
• Supporting sales and development departments.
• Working with team members.
• Negotiating with AD agencies about the details of our campaigns.
• Presenting creative ideas to our management for approval or modification
• I did everything in the website and I established it
• I was responsible for marketing and recruiting and developing the website
• Day-to-day update our pages on social media networks
• Manage our E-mail marketing Campaign
• Reporting to the regional Sales Manager
• Achieve sales target
• Develop marketing strategies and programs in boosting the sales
• Demonstrating/presenting products and assisting customers to identify the suitable demands.
• Compiling client Information Packs and follow up prospect customers.
• Coordinate with the designer and give him creative idea
• Preparing weekly reports.
• Preparing our booth in Gitex exhibition 2012
● Bachelor of Science in Business Administration (BSBA) 5years in Marketing from Higher Institute of Business Administration .