hisham darwiesh, Customer Service Representative

hisham darwiesh

Customer Service Representative

Xceed Contact Center

Location
Egypt - Cairo
Education
Bachelor's degree, accounting
Experience
19 years, 6 Months

Share My Profile

Block User


Work Experience

Total years of experience :19 years, 6 Months

Customer Service Representative at Xceed Contact Center
  • Egypt - Cairo
  • My current job since November 2004

recieving customer calls and handle there requests politely and professionally to atcheve the target of customer satisfaction and Service Level Agreement and Exceed customer's expectations

Customer Service Representative at Xceed Contact Center
  • Egypt - Cairo
  • My current job since November 2004

recieving customer calls and handle there requests politely and professionally to atcheve the target of customer satisfaction and Service Level Agreement and Exceed customer's expectations

Customer Service Representative at Xceed Contact Center
  • Egypt - Cairo
  • My current job since November 2004

recieving customer calls and handle there requests politely and professionally to atcheve the target of customer satisfaction and Service Level Agreement and Exceed customer's expectations

Education

Bachelor's degree, accounting
  • at Cairo University - Faculty of Commerce
  • June 2003

My study and graduation in Cairo university was in accounting (journals, Ledger, income statements, Balance sheets, cost accounting, Tax accounting, general and private sectors accounting ...etc) after graduation I've attended a course in basic IT skills development (MS Windows & Office) provided by scientific calculation center at Helwan University in Cairo Egypt and passed the final exams with Excellent degree

Specialties & Skills

Inbound
Journals
Balance
Recieving
a powerfull call center inbound agent for several accounts such as Microsoft CSR for EMEA region

Languages

Arabic
Expert
English
Intermediate