H&M North Africa Operation Manager
Alshaya - H&M
Total years of experience :31 years, 2 Months
Key Achievements:
Responsible to drive & achieve sales in both markets (9 Stores)
Opened Dandy Mall Store in 2010, Sun City & Morocco Malls Stores in 2011, Katamiya Down Town (worked closely with Property Team to Persuade the Brand to agree on this site), Maadi Mall Stores in 2012, Anfa Morocco & Lebanon Street in 2013
Planned to open minimum 2 more stores duringb2013 as follow, Carre Eden in Morocco and CFC Mall Store in Egypt for 2013
Achieved store KFR’s profitability’s by securing, achieving top lines and good control of margins and other direct controllable
Egypt Stores 2013 YTD + 10% top Line & 49% LFL
Achieved top line by 104 % of BP 2012Target for Egypt & 98.5% of BP for Morocco (first Year)
Achieved LFL for 2012 by 29%
Achieved Annual Auditing Company Target 86%
GWU Program (1 RVMM, 2 AVM, 1 AM, 1 TM, 3 SM and 4 ASM’s)
Area Of Responsibility:
Result Focus & Commercial set mind to Drive sales & challenge stores profitability’s (Better, Faster & Cheaper)
Developing Talents & Motivating my Team for growing within the Brand to meet future business requirements
Manage and increase the effectiveness and efficiency of Support Services (property, HR, IT and Finance) relationships as well as coordination and communication between support teams and brand business functions
Impact & improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
Play a significant role in long-term planning, including an initiative geared toward operational excellence & Planning of opening 2 to 3 more stores in Egypt and 2 more stores in Morocco for 2014
Oversee overall financial Management, planning, systems and controls
Advice and plan the level of commerciality in each store to my Line Manager to increase any opportunities or to minimizing any risk
Implementing a team structure to meet the Brand & stakeholder requirement
Building strong relationship with Mall Managements Team to secure efficiency and ease for the operation of the stores
Key Achievements:
• Achieved 94% of the Sales Target for my District excluding the ROCI Stores & 75% including Roci Stores for 2009
• Achieving 100% Like for Like in 4 stores so far in 2010
• 4 stores achieved their Supper Target several time during the 2nd half of 2009 (total of 7 super Target Vouchers among my District)
• Vary Stores achieved their Quarter 1, 2, 3 & 4 incentive among my District
• Providing the Best environment for our Customers & Community Connection With WHO
• Partner Developments (MSM ready For promotion, 3 LB promoted to SIC with in my District)
• Part of the team whom Achieved Best Sales Record 2009 for out Door Activity among the entire Markets of the Middle East Regent
• Achieving 85+ % (above Company Target) during the annual internal Auditing which lead the entre Market for a new record among the Middle East Regent
Area Of Responsibility:
• Oversee Cairo District including City Stars Stores, Tivoli Heliopolis, Makram Abeed and Golf City Mall
• Creating revenue through out door activity for the entire Egypt market
• Food & Bev Specialist and dealing with any Food issue for the entire Market as well as implementing any new or promotional products
• Plan, develop and implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales (covering relevant areas of operation - and whatever falls within remit according to organization’s structure)
• Opening new sites and implement and communicate operational strategies, solutions in line with the business plan and Manage performance targets.
• Plan the market Budgets including Sales, Margin and Staff Cost for the entire market
• Oversee Company Daily Financial, Administrative, Infrastructure Requirements monitor Operational budgets and ensure the Operations business continuity and recovery requirements are met and Supply vision and imagination at the highest level
• Develop a 3-year strategic plan for the Operations Directorate.
• Develop annual business plans identifying key activities and priorities.
• Implement and communicate operational strategies and solutions in line with the business plan. Set and Manage performance targets.
• Ensure professional management standards are adhered to.
• Maintain working knowledge of policies and regulations.
• Set and monitor Operational budgets.
• Ensure the Operations business continuity and recovery requirements are met.
• Ensure all policies and procedures relating to the operations Directorate are appropriate to the business and operational needs of the organization.
• Make senior level case work decisions.
• Improve the ratings of issues on the Risk Register that are owned by the Operations Directorate
Vama group is growing Retails Company established in 1997 and supplying our North Indian and Lebanese foods for KLM and Virgin Air Lines, Dubai lounge (Heathrow) along with our flagship restaurant in the middle of Chelsea. In addition, our home delivery units based in Battersea, Chelsea and Wimbledon, Selfridges Oxford street (London regents) and Selfridges Bullring centre Birmingham, Selfridges Exchange Squire Manchester and Selfridges Trafford Centre Manchester (Midland regent).
As a GM of the group I am over looking the following:
Sales& marketing, HR, BR, business development, administration, health& safety, quality, finance, properties, purchasing and training& development and planning .
Setup and opening new sites for Star bucks in Kingston, Weighbridge and Hampton Hill.
Trained and developed two store managers.
Trained (OJE) one area manager in Kingston store.
Increase our sales in Kingston store by 45% on the first year budget.
Achieving the max mum of mystery shop results for the first year 2 months 100%, 4 months over 95% 2 months over 90%.
Nominated manger of the quarter during the Christmas period.
Rebuild Wimbledon branch and re-instruct it in order to increase sales from £7.000 per week to £12.800 per week.
Introduced and trained two managers to Kingston and Putney brunches.
Achieving the company target for the mystery shop result 92%.
Win a trip to Rome for achieving the best GB for the company at the end of the financial year.
Trained and developed strong teams in Wimbledon, Kingston, Putney and Stains.
Called for crisis management for Stains unit in order to stop the closing order been giving to Stains (two weeks notice from the local Environment health officer) it has canceled later on.
Over looking four sites to help my area manager to over comes the short off management and to build up a strong team and achieve their targets.
Drive tops lines "Sales" and maximizes bottom line PAC: "Profit after Cost".
Responsible for recruiting, training and developing team members and supervisors.
Responsible for the P&L and control all costs to maximize the GP "Gross Profit"
To maximize sales opportunities within the department.
To ensures an effective two-way flow of communication from management to team member and vice versa.
To be an active, participate member of the management team of the hotel, in order to assist in achieving good levels of communication through out the organization, and achieve inters department co-operation.
Develop influential relationships with high clients i.e. football association heads and own the delivery of a differentiated clines experience.
A very competitive area demanding continuously high standards tight controls to achieve profitability.
Responsible for supporting the Area Manager in all aspects of the operation, particularly in his absence; especially cost control: food, labor, variables etc. to Profit before Fixed Costs Line (PBFC).
A member of 'HCIMA'