Hisham Ghandour

o Hired full team (call centre staff, HR executive, operations executive)
o Expanded the services with DAMAC Hospitality, reached an agreement to place marketing material in all
DAMAC Properties buildings and communities.
o Introduced new pricing strategy to improve the turnover.
o Created and maintained good relationship with DAMAC Hospitality and signed on having exclusivity in all
DAMAC Maison hotels and hospitality serviced villas.
o Lead the marketing and promotion plan.
o Managed content on social media, traditional marketing material, and website.
o Initiated, maintained, and updated digital marketing campaigns and Ads through Google AdWords,
Facebook Ads, and Instagram, and monitored the long-term performance.
o Handled personal requests from all 180 staff.
o Distributed operations team on sites and as per areas across UAE.
o Studied and scanned the market prior expanding our services and area.
o Handled customer service and personally followed up on our key customers’ satisfaction.
GreenParking

o Made significant contribution in increasing the revenue by 30% within a month by identifying and
reporting the theft incidents on the parking sites.
o Streamlined the parking operations by instrumentally developing the training campaign for all Supervisors
and Operators, thereby recorded impeccable change in the performance from past years.
o In charge of Business Development activities such as approaching the stakeholders to introduce new line
of products with the aim of selling.
o In charge of the on-site implementation of the customer service and grooming programs.
o Introduced and ordered new products to create a uniform visual impact through implementing standard
colours with unique design.
o Worked closely with the Marketing team as an interface and coordinated the Operators and Supervisors,
accomplishing successful new site openings and events.

o Made significant contribution in developing marketing plans including brochure development, website
planning and social media management
o In charge of creating presentations to promote the offered facilities and services, whilst assisting the
Marketing and Sales Manager
o Planned and implemented direct marketing campaigns that had as a result the increase of the number
of clients
o Meticulously managed the parking rentals, property access cards issuance and handled CRM Database
Management for tenant’s information
o Coordinated with the stakeholders in terms of contract renewals, maintenance requests, leasing
additional offices and parking spaces
o Coordinated and supervised the Fire Fighting and Fit Out contractors during the fit out process in order
to make sure that everything was done according to the drawings
DOMAIN SKILLS
o Preparing weekly, monthly, and yearly reports and meeting with clients to submit payments, in addition to
maintaining effective coordination with the Head Office on any changes that needed to be done on site
o Reporting suspicious activities with the responsibility of managing accidents and incidents and the
procedure to follow with police and insurance companies
o Making vital contribution to product promotion by pitching shop owners to provide free parking to their
customers, thereby contributing to generating additional revenue for the organization
o Advertising vacant space and acting as a key point of contact for the liaison between potential clients to
ensure highest occupancy rate possible, attending the meetings with Sales Manager in order to explain
some of the operational products
o Responsible for customer service and overseeing the business development activities for the JBR area and
responsible for controlling operations of all the sites across UAE and meeting new potential customers for
any new projects in UAE