Assistant Manager Sales
Lulu International exchange
Total years of experience :10 years, 8 Months
Financial Responsibility:
• Ensure that the branch Monthly, Quarterly and Annual Sales targets are achieved in accordance with the Company Business Plan.
Ensure the implementation of appropriate action plans where sales targets are not being achieved.
• Manage the end of day cashier balancing of the branch.
• Effectively manage the FX branch balance to ensure the appropriate cash is held for the customer base using the branch.
• Ensure the maximum amount of BD is sent for cash collection on a daily basis to enable the Treasury Team to maximize revenue for the groups bank note trading.
• Carry out routine checks on all tills to ensure the system and physical cash amounts tally.
• Ensure any discrepancy on the tills are immediately reported for internal audit to investigate.
Customer Focus:
• Ensure that excellent customer relationships are built and maintained with all appropriate levels within the Branch.
• Ensure that the team delivers best in class customer service for the initial transaction of any subsequent follow up regarding a query.
Spend time in front of the tills meeting the customers and listening to their feedback and assisting with advice on their transactions.
Take the lead in resolving customer complaints and issues and showing the other staff how customer service should be defined.
Visit local businesses with the branch managers to encourage new customers to come to the branch.
Ensure all feedback from the customers is fed to the Branch managers and HORB.
Identify ways of improving the branch efficiency and services delivered.
FINANCIAL:
•Balance the cash at the end of the shift and prepare the necessary reports.
•Ensure the float is counted by the Branch Manager and regular spot checks are carried out on their float.
•Immediately inform the Branch Manager when a surplus or shortfall is identified in the till.
•Ensure protection of entrusted money and any other valuables to the company at all times by ensuring the till is always locked when the cashier is not present at their desk.
•Ensure adequate cash stock is available at all times and when a potential shortage is identified the branch manager is immediately advised. Stick to the advised limits for cash stock.
•Understand that the commission and revenue from all transactions is associated with the costs of running the branch operation and therefore its profitability.
CUSTOMER SERVICES:
•Deliver the highest standard of Customer Service is given at all times and develop client relationships to a position of loyalty so that customer always recognizes you.
•Help prospective or existing customers to understand their needs and explain options to prospective customers regarding the best product available for them to use.
•Respond promptly and efficiently to customer’s instructions, requests and enquiries at all times regardless of whether it is your direct responsibility. All staff should actively seek to manage any queries to a successful conclusion.
•Make suggestions for improvements to customer service to the branch manager based upon feedback from friends or relatives who have used the Company’s services.
•Ensure the Branch Policies and Procedures are followed and where appropriate make suggestions for improvements to the Branch Manager.