هشام محمود طه محمد

TE Data
IT Engineer
From 1/2013
- L1 Support Microsoft technologies (Exchange, AD, SharePoint, System Center).
- Installing, configuring, updating and maintaining workstation, server software/hardware Document errors and monitor frequent or recurring problems.
- Installing software upgrades and security patches.
- Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues.
- Responsible for supporting and maintaining internal computer systems, desktops, laptops.
- High-level problem troubleshooting.
- Replacing failed hardware and addressing system problems.
- Recommend and acquire equipment replacements and upgrades.
- Works closely with different levels of the technical support and engineering teams and efficient support ticketing process to end users.

TE Data
Advanced Technical Support Engineer
From: 11/2008 till 1/2013
- Classifying and solving technical problems of customer's ADSL lines, option pack, mail, domain, hosting and family service.
- Preparing the database of the customers.
- Solve customers' problems & complaints & make sure of customer satisfaction.

Responsible for troubleshooting printers problems either network or system.