Hisham Qadous

Highlights:
• Creating a new system for retail market for the eight branches as well as the export market.
• Creating a new system for sales targets and projects.
• Leading the development of a new company website.
• Searching for new opportunities for Jawdah in the GCC Countries.
• Reformatting the identity of the company
Key Responsibilities:
• Analyzing the market in terms of competitors, projects, specifications, prices and develop new strategies for expansion.
• Accrediting the company with official authorities and consulting offices.
• Developing company profile in terms of tests and accreditations.
• Supervising and developing the company's website, creating the company's identity and developing the company's
catalogs.
• Finding new opportunities outside and within the kingdom of Saudi Arabia.
• Supervising subordinates in the retail department in the company.
• Supervising and follow up the performance of engineers responsible for projects in the kingdom.
• Following up and analyzing sales reports.
• Following-up customers in terms of compliance with payment deadlines
• Supervising the technical office
• Following -up the projects of major customers
• Sending reports to senior management on regular bases.

Highlights:
• Achieved profitability targets by managing daily revenue and costs, ensuring activities in line with the budgetary requirement.
• Measured team performance ensure adherence to agreed KPIs, SLAs, and quality standards to achieve maximum customer
satisfaction.
Key Responsibilities:
• Provide executive-level leadership in spearheading all business operations, developing business, attracting new partners, managing supplier relationships, and increasing customer satisfaction across the assigned area.
• Monitor after-sales services of various operations, ensuring delivery of services comply with all established standards.
• Identify business needs and develop impeccable customer service policy and procedures for the organization.
• Collaborate with delivery partners to create solutions for any unsatisfactory service levels.
• Communicate with sales department, customer services division, and call centre to discuss on-going operational activities.
• Plan and organize meeting, speak and handle consumer rights authority escalations, collaborate with other entrepreneurs, discuss
sales strategies with managers and brainstorm new ideas.
• Direct function of social media team and reach out larger audience and customers through all social channels.
• Develop and roll-out new and improved structure for the new e-commerce website (www.qadusmart.com).

Highlights:
• Enhanced customer service satisfaction by identifying and swiftly resolving all customer complaints.
• Built and maintained professional and long-term relations with key customers in Central Area of Saudi Arabia.
• Recognized in the ministries of KSA as one of the key and trusted suppliers for insulation.
• Collaborated and communicated with previous suppliers and previous projects for business enhancement purpose.
• Achieved significant profit for the organization by securing one of the mega projects in the Kingdom.
• Introduced new product and changed the market view of insulation from Rock wool to Fiber Glass.

Key Responsibilities:

• Collaborated with marketing management to create valuable initiatives for marketing campaigns.
• Arranged weekly meeting with the logistic department to finalize shipments in accordance with the requirements.
• Coordinated with pricing department to set prices by identifying market trends and competitors’ status.
• Developed and implemented Knauf’s sales plan in the central region.
• Engaged with the company’s management to generate effective marketing plans in line with the marketing changes.
• Supported distributers and region's managers in the Kingdom if any support from the Central Region is required.

Highlights:
• Accomplished and exceeded all assigned target in the first three months after joining CS.
• Received Best Corporate Performance Manager Award for 2014.
• Achieved significant turnaround by securing and signing an agreement with two big distributors in the Central Area.
• Improved the performance of staff on new sales force technology system by delivering training and coaching sessions.
• Generated and implemented valuable plans to procure all required items from UAE instead of USA.
• Improved shipping timing by reducing delivery time from three months to two weeks from PO issued.
• Created attractive presentations for biggest consultants in the Kingdom to convince them about our products.
• Approved CS in all ministries of the kingdom as well as in MOH as the only supplier of ACROVYN wall protection.
• Recognized in the industry for the only supplier for EJC for KAP1 project with more than 300 sites.

Key Responsibilities:

• Headed all operations of the team in Central Area as well as finding new territories for CS.
• Participated in creating a marketing plan and pricing strategies for the company.
• Evaluated markets trends and developed and executed marketing plan accordingly.
• Recorded and compiled marketing and sales information and reports for the higher management.
• Monitored all documentation process for the bidding process, ensuring all document in compline with the standards.

Highlights:
• Played an integral role in moving organization MADA to the first level in the Central region in projects acquisition.
• Managed major distributors of building materials in the central region such as Unitech, Arabian Roots, BPC, and Benix.
• Recognized organization in the MOH, MOI, MOHE and NG as well as in Central Region for delivering more than 100 projects.
• Collaborated with Marketing Department in developing highly effective plan and strategy to cover Jordan and Syrian markets.
• Ensured safe shipment process by regularly coordinating with logistics department.
• Delivered marketing department with the required certificates for submission to major projects.
• Utilized projects tracking system (PTS) to measure and report status of milestones, tasks and activities required in achieving the pre-defined project results

Key Responsibilities:

• Created various market initiatives to promote new production line in the market.
• Evaluated progress of central region projects and ensured all services delivered compliance with contractual obligations.
• Collaborated and established professional relations with constriction companies in the region.
• Administered BOQ and Specs for the projects and Submit submittals for the projects.
• Assessed market conditions and trends and followed up competitors on-going activities.
• Identified and quickly resolved customer complaints and technical problems, ensuring high-level of customers’ satisfaction.