Owner/Operator
Nelly's Deli
مجموع سنوات الخبرة :15 years, 7 أشهر
Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
- Locating or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
- Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
- Developing negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
- Closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Protecting organization's value by keeping information confidential.
- Continuously updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Supervising a team of 15+ employees to make sure they ensure SLA's and delivering world-class customer service.
- Always making sure that the team goes above and beyond for our members.
- Progress reports, daily and weekly report analysis presented to top management.
- Scheduling shifts for days, afternoons and nights.
- Conducting intensive training to new staff members along with training to each new account acquired by our sales team.
As operations director for the Libya operation, my primary responsibility was conceptualizing and implementing CSR initiatives for select Libyan Ministries and private offices of ministers and government officials.
- I also lead the identification, negotiating and closing of agreements with a number of private sector clients including hotels and restaurants for customer service and CRM system training.
- Managed Q Holdings B2B and B2C CRM systems as well as data extraction and analysis from our social media pages on Facebook and Twitter.
- As a vertical project, I launched the Community Training Institute (CTI), a training and education initiative that provided vocational training and industry specific training for the services industry with a particular emphasis on CRM systems, Social media management, MS Office and business language training.
- My duties also included daily, weekly and monthly reporting to the head office as well as coordinating logistics with the Dubai entity.
- I was responsible for all logistical elements for any event at CUMERC.
- Created itineraries, book/cancelled and amended services for delegations (Columbia university students and professors) travelling into Jordan.
- Responsible for CUMERC facility management.
- Directly reporting to the Operations Manager.
Deliver world class customer service, providing customer satisfaction and loyalty
Strike a positive and cooperative tone with both customers and coworkers.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Managed a team of 23 employees, training and coaching new and existing employees on customer service.
Coordinated with the Quality Control team in order to further give better and more improved training to new and existing employees.