هشام صادق

1. Leading Recruiting activities within the contracts.
2. Manage Employee relations on a daily basis.
3. Manage Payroll for contractor employees.
4. Prepare for Audits yearly.
5. Plan & hold Training events for Contractor employees.
6. Coordinating with (Contracts) units in KOC in terms of Manpower approvals for specific contracts and services related to Oil & Gas sector.
7. Processing monthly Service Invoices & Tickets for contracts to maintain the budget.
8. Prepare yearly employees evaluation - Standard Operating Procedures (SOP) for employees to work on Bonuses and increments based on the performance.
9. Managing the approval process to grant local KOC Engineers and Foremen to access the restricted Oil & Gas fields in Kuwait region.
10. Responsible for local system development in terms of deploying any new process and/or managing current processes to enhance team performance within KOC in coordination with the IT unit to present a better functioning system.
11. Design a better workflow process to the unit in coordination with contractors and different units within KOC.

• Responsible for the HR function within Vision International.
• Member of the management team in Vision International.
• Manage recruitment and selection of all new Vision International employees and contract staff.
• Provide consultation to management on employee relations issues, and manage all disciplinary issues within the company. Manage all redundancy situations including calculations, financial guidance and communications to affected employees.
• Management of Health and Safety for the entire site including risk assessments, audits and revisions of policy and procedures. Engage with consultants on an ad hoc basis.
• Work closely with management and employees on all grievance issues within the company.
• Work closely with senior management to identity, develop and implement training and development programs in line with the business objectives.
• Provide senior management and others with various types of employee reports including attrition, absence, compensation, annual leave, overtime costs and headcount.
• Management of the full recruitment process including sourcing strategy; interviewing; reference checking; making offers to candidates; driving and delivering induction training.
• Responsible for the development and delivery of the employee induction program.
• Design and implementation of a company-wide performance management system that is linked to the core vision and objectives of the business. Provision of on-going consultation to management on performance related issues.
• Delivery of training to employees on a regular basis - e.g. induction training; quality training; training on effective recruitment and performance management.
• Responsibility for ensuring Vision International operated in line with employment legislation and health and safety at work legislation.
• Ensuring company compliance with all legislation and advising managers on all industrial relations issues;
• Project management - leading & supporting business related projects to drive HR and the business forward;
• Administering payroll/deductions/pensions for staff.
• Coordinating recruitment and selection procedures & delivering induction training;
• Developing and maintaining job descriptions;
• Evaluating competencies & training needs for all employees;
• Managing and reviewing training budget;
• Provide comprehensive high quality customer focused HR support across a broad range of HR activities.

• Tasks:
- Maintain Department`s KPIs such as FCR (First Call Resolution).
- Maintain Team Performance.
- Side by side live coaching of departments agents Daily and weekly to achieve set targets.
- strong focus on team weakness and maintain strategic plan to overcome any found weakness.

• Tasks:
- Observe and evaluate department`s agent daily calls and performance.
- Maintain a good record of team performance figures and provide accurate information to department managers and head members.
- Maintain a very high level of Service Quality through the daily performance with live coaching.

• Tasks:
- Receiving high volume of queue calls.
- solve customer problems and queries in a very professional manner.
- strong Technical and financial knowledge of the product.
- Achieve set KPIS and target and customer satisfaction.

• Tasks:
- Provide all necessary product information to new clients.
- Generate indoor retails deals through new contracts and maintain target.
- Working through exhibitions and mall to help promote the product and maximize its revenue.
- Cooperate with higher management to insure sales flow and set targets.