Card Center Manager
EFG-hermes holding company
Total years of experience :17 years, 10 Months
-Revising ATM forms for issuance.
-Monitoring transaction reconciliation.
-CMS, online, BM transaction follow up.
-Integration with MSCC, NCR and concerning departments.
-Receive and handle cardholders complains (branches, call center, others).
-Handling disputes form received (branches, call center).
-Follow up/handle replacements, reissuing, PIN regeneration, ……. etc).
-Financial services calculation on cardholders accounts.
-ATM cash reconciliation.
-Access NCR portal (ATM monitoring).
- Prioritize work based on settlement cycles and custodian deadlines.
- Maintain database of custodian sub-agent settlement instructions, updating and adding accounts in a timely fashion.
- Advise management of potential risk items (failing trades; aged break items, etc) which may involve a claim against FBG.
- Maintain up-to-date files relating to settlement practices in each market in which FBG is trading on behalf of the clients.
- Assist with assessing custodian performance with regard to trade settlement processes and trade support performance.
- Establish relationships with trading brokers; assist in tracking broker delivery performance and service standards.
- Work on providing MCSD (Clearing Depositary) with the custodian’s feedback on the status of the outstanding trades
- Work on sending the daily Invoices to the custodian banks, in addition to delivering the cash of the sale proceed to MCSD and the custodian banks.
- Work on retrieving the cash statements with all the custodian banks and provide the accounting team with the details of the daily settled trades.
- Work on providing the trade support team with the status of the outstanding trades which are in the process of having any related issues with the market.
- Handle the cash settlement of the trades related to FBG custody & brokerage clients.
- Responsible of opening account with the local broker & custodian banks in the region.
-Receiving and handling credit cards' deposit disputes.
-Receiving and handling ATM’s disputes.
-Reconcile of our ATM daily transactions and EBC Co. transactions.
-Daily settlement of AAIB ATM’s transactions with CBE Credits.
- Controlling all ATM machines for cash balances & ensures standard of efficiency for ATM to avoid any customers complains.
Daily processing of Banks' Chargebacks and Retrieval request received through Visa and MasterCard Online by fax and e-mail
- Daily letters and follow up letters to Merchants
- Daily processing of reconciliation for banks and Cardholders
- Assist staff with ATM Merchant Disputes queries from major banks and other financial institutions.
- Investigate and resolve delays within processing arms of the company.
- Training new staff
Barclays Bank (June - September 2006): Credit Dep. Risk Dep. Citi Bank (June - August 2005): Credit Dep. Risk Dep. * Courses Course Title: Fixed Income -Date: OCT 2009 -Place: EFG-Hermes -Duration: 4 Months -Course contents: •Fixed Income Markets •Bond Pricing and Yield Measures •Treasury Securities •Corporate Bonds •Treasury Inflation Protected Securities (TIPS) •High Yield Bonds Course Title: Banking Foundation-Course Date: July 2007 Place: AAIB Duration: 4 Months Course contents: •Marketing Concepts •Financial Analysis •Credit Fundamentals •Customer Service Concepts •Investment Analysis •Banking Operations.