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Hisham Tolba, Customer Experience Manager

Hisham Tolba

Customer Experience Manager

Saudi Gulf Airlines

Location
Saudi Arabia - Dammam
Education
Bachelor's degree, Law
Experience
17 years, 2 Months

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Work Experience

Total years of experience :17 years, 2 Months

Customer Experience Manager at Saudi Gulf Airlines
  • Saudi Arabia - Dammam
  • My current job since May 2019
Call Center Manager at Etisal International - Saudi Arabia
  • Saudi Arabia - Jeddah
  • July 2011 to April 2019
Operation Consultant at Etisal International - Saudi Arabia
  • Saudi Arabia - Riyadh
  • October 2015 to January 2016
Corporate solutions account executive at MetLife Alico
  • Egypt - Cairo
  • January 2011 to July 2011
Senior Team Leader Call Center at Etisalat Egypt
  • Egypt - Cairo
  • June 2008 to January 2011
Call Centre Agent at Vodafone - Egypt
  • Egypt - Cairo
  • March 2007 to June 2008

Handeling for Inbound and outbound calls

Education

Bachelor's degree, Law
  • at Cairo University
  • September 2003

Specialties & Skills

problem solving skills
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Managerial Skills
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Board Presentations
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Team Performance
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Team Leadership
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Presentations
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Customer Care/CRM & Call Center
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Performance measurement & analysis
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Microsoft Great Plains Siebel
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Work Force Management
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Social Profiles

Facebook
Facebook
facebook.com/hisham.tolba

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

TQM ISO 9001:2015, SECOND ISSUE. (Training)
Training Institute:
TQM
Date Attended:
January 2017
Duration:
70 hours

Hobbies

  • football
  • chess