هشام الشريف

• Manage the service center in terms of manpower ( 57 associates ), facility, assets, operation and service marketing to achieve targets set by the company in areas of customer satisfaction, customer retention, gross service sales gross and net profit. Employee satisfaction
• Manage the production of workshop and ensure the repair processes are applied and make inprocess checklist to insure the productivity are sustain
• Manage the quality department for workshop and make quality reporting and make analysis to ensure high service quality standards are met
• Developing the team members’ technical skills in coordination with Technical training department & development center to ensure high productivity of workshop
• Expense control & ensure department profitability to meet setting target

• Responsible in ensuring that there is accurate customer service through proper selling, service and support and make sure the teams execute all their assigned duties every day through speed and expertise.
• Supervises the service reception team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate employees to achieve peak productivity in a performance driven learning culture.
• Manage service reception team to achieve pre-determine operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.
• Identified the operations manpower requirement and ensure that required number of qualified staff are placed and hired in the service reception operations to meet company productivity standards.
• Monitor and evaluate the daily performance of the reception teams to ensure that the center business performances are met by taking corrective action in conjunction with the management, whenever required.

Duties include • Find the crush path and parts damaged • Estimating time and costs associated with repairs • Handling customer complaints • Responding to customer requests • Tracking the vehicle through the workshop