IT Senior Lead, Supply Chain - ERP COE APAC & MEA
Electrolux Group
Total years of experience :27 years, 0 Months
- Manages and supervises the daily processing, development and maintenance of IT operations and/or modules and monitor all applications incidents and problems and assure satisfactory resolution for business.
- Develop solutions to address business problems and/or to meet company’s growth targets.
- Continued digitization initiatives for meet organization’s objectives.
- Design & develop the needed system solution including recommending the hardware needed.
- Review the current architecture and recommend continuous improvement plans & changes as appropriate.
- Collaborate with Business Stakeholders such as Sales, Supply chain and Product Line, Senior leadership, IT teams to undertake new demand and deliver appropriate solutions.
- Liaise with external business partners and internal Business & IT resources to design and implement deliverables.
- Review functional and design specifications to ensure full understanding of individual deliverables. Should have functional/business process knowledge.
- Leadership role which requires the passion & mindset to continuously learn new technologies and acquire diverse experience over years. Accelerated career progression is possible for exceptional performers.
- Structured, business focused with hands-on problem-solving skills. Excellence in execution excellence is critical, deliver solution methodically, following a robust methodology of requirements gathering, analysis, discovery, solution, deploy etc.,
- Ability to engage with business and stakeholder to maintain excellent professional relationship and high user satisfaction levels.
• Manage the application solution end-to-end, from solution architecture and design (both from a technical and business process perspective), application development to solution adoption and value creation. These applications cover order to cash, procure to pay, demand to build, inventory to fulfillment and forecast to plan cycles.
• Manages and supervises the daily processing, development and maintenance of IT operations and/or modules and monitor all applications incidents and problems and assure satisfactory resolution for business.
• Ensure the operations of the applications and alignment with the operational plan.
• Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs.
• Suggest improvements to the applications to support business requirements.
• Liaise with product experts, software developers, database administrators to facilitate the rapid resolution of customer support issues.
• Supervises the analysis and programming of new technologies/ ERP systems to be implemented, in close collaboration with vendors, business and managers within the company.
• Conducts IT training sessions to all employees on the proper use of the IT applications.
• Provide ongoing support with troubleshooting issues in customized environments, working with vendors on upgrades, configuration, and installation of applications, and driving resolution on critical and chronic issues.
• Ensures proper documentation of problems resolutions for future reference, analyzes problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found.
• Supervises the analysis and programming of new technologies/ ERP systems to be implemented, in close collaboration with vendors, business and managers within the company.
• Lead consultants and analysts’ teams to follow and apply the business best practice implementation approach and methodology during the different implementation phases to get the best out of the supply chain ERP solution to meet with business and market expansion requirements.
• Manage the ERP Functions, day-to-day interactions and support business functions for their smooth Business operations.
• Manage and deliver large, complex ERP projects that identify, design and implement creative business and technology solutions across business functions.
• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
• Suggests and implements optimization of the applications according to the business needs enhancing thus department efficiencies.
• Recommend and implement, under the supervision of the application manager, new Business Applications to meet business objectives in line with Company strategies.
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Perform testing phases of assigned modifications taking into consideration Good IT Practice and quality Policies.
• Provide issue resolution and functional support for Oracle applications modules.
• Design test cases and layout that guide developers with development and customization of reports.
• Fully Responsible of ERP Oracle E-Business Suite Financial Modules (GL, FA, AP, AR, CM), this includes Troubleshooting, User Training and Support; Month end closing procedures for the Financial As well.
• Develop and customize reports over Apps Schema under Oracle Applications environment, using Oracle Developer 6i and FSG.
• Manage systems development and implementation project life cycle
• Prepare projects, estimates, schedules, plans, define tasks & allocate lead and manage resources for the applications different project phases & using standard.
• Supervise & lead the team of consultants, Developers, and DBA, to assure system functionality, integrity, security
• Develop, organize, implements & maintain all application systems for the organization.
• Sustain applications according to the Change management procedure (obtain change request, test based on the testing scenarios, obtain approval of testing).
• Maintain applications manuals updated (set up manual, user guide manual), to ensure that users are up to date with developments.
• Suggest and implement optimization of applications according to Business requirement
• Manage systems development and implementation project life cycle using standard & includes project estimates, schedules, plans, define tasks & allocate lead and manage resources for the applications different project phases & using standard.
• Prepare the IT progress report, which includes Regular daily Activities, Accomplishments and Work plan and documenting progress reports, periodic appraisals… etc. & Reporting to the IT Manager.
• Develop and customize reports over the Apps Schema under Oracle Applications environment, using Oracle Developer 6i and FSG.
• Fully Responsible of analysis & design for process mapping project for IT application department.
• Prepare the IT progress report, which includes Regular Daily Activities, Accomplishments and Work plan and documenting progress reports, periodic appraisals… etc. and reporting to the IT Manager.
• Manage systems development and implementation project life cycle using standard and includes project estimates, schedules, plans, define tasks and allocate lead and manage resources for the applications different project phases and using standard.
• Supervise and lead the team of consultants, Developers, and DBA, to assure system functionality, integrity, security
• Fully Responsible of ERP Oracle E-Business Suite Financial Modules, this includes Troubleshooting, User Training and Support; Month end closing procedures for the Financial as well.
• Prepare projects, estimates, schedules, plans, define tasks and allocate lead and manage resources for the applications different project phases and using standard.
• Manage systems development and implementation project life cycle
• Sustain applications according to the Change management procedure (obtain change request, test based on the testing scenarios, obtain approval of testing).
• Suggest and implement optimization of applications according to Business requirement
• Fully Responsible of analysis and design for process mapping project for IT application department.
• Develop, organize, implements and maintain all application systems for the organization.
• Develop and customize reports over Apps Schema under Oracle Applications environment, using Oracle Developer 6i and FSG.
• Maintain applications manuals updated (set up manual, user guide manual), to ensure that users are up to date with developments.
• Develop and customize reports over the Apps Schema under Oracle Applications environment, using Oracle Developer 6i and FSG.
• Participated in the analysis, implementation, development and end-user support and training phases of Oracle Financial Suite for the following modules: GL, AR, AP, FA, and CM; with solid background in AP and FA and also played a main role in the Oracle HR module implementation, and other customized Oracle Application for Unit Reservation.
• Execute of Oracle ERP Implementation projects as well as work with the business teams to ensure business requirements are met by IT system solution.
• Customize all reports needed in Oracle Applications for the Go-Live.
• Analyze customer’s raised issues and reports to appropriate channel problem areas in products.
• Recommend new strategies and programs for customer support and satisfaction.
• Respond to client inquiries concerning application and operator problems.
• Instruct users on how to use software products, and manuals.
• Recommend or perform minor remedial actions at customer side to correct problems related to the application.
• Provides updates, status, and complete information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Responsible for customer’s smooth operation on the application. Report any / all problems which might affect total customer operation performance to customer management and to his manager.
• Lead customers’ teams in migration application to production.
•Analyzing customer reported problems and reports to appropriate channels problem areas in products.
•Developing and implementing customer satisfaction through supporting them operate the application.
•Working with development team for new product features, recommended structures and throughout.
•Designing and implementing the applications by using Oracle RDB Products.
•Recommending new strategies and programs for customer support and satisfaction.
•Loading the application into computers and networks at customer site.
•Responding to client inquiries concerning application and operator problems.
•Instructing users on use of software products, and manuals.
•Recommending or performing minor remedial actions at customer side to correct problems related to the application.
•Coordinating activities with help desk, network services, or other information systems groups.
•Providing updates, status, and completing information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
•Responsible for customer’s smooth operation on the application. Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.
•Adds customer in implementation issues and final results verification through continuously revisiting and adjusting customer business processes, data inputs, management reporting requirements, and system usage.
•Acts as a liaison between software department and customers using the application in regards to system effectiveness, modification requests, performance issues, new applications, etc.
•Preparing migration to production documents.
•Lead customers’ teams in migration application to production.
Analyzing the business processes and Create of database using Microsoft Access, System Analyst and Programming
Setting time schedules for the projects.
Preparing and following up on the offers.
The Massachusetts Institute of Technology MicroMasters credential in Supply Chain Management is a standalone certification program designed and administered by MIT’s Center for Transportation & Logistics (CTL). The credential consists of five intensive and rigorous online courses covering all aspects of logistics and supply chain management: CTL.SC0x - Supply Chain Analytics CTL.SC1x - Supply Chain Fundamentals CTL.SC2x - Supply Chain Design CTL.SC3x - Supply Chain Dynamics CTL.SC4x Supply Chain Technology and Systems http://scm.mit.edu/micromasters/course-descriptions
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