Senior Business Support Specialist
Fujitsu Services - Egypt
Total years of experience :37 years, 0 Months
01/04/2017 Now Senior Business Support Specialist
01/06/2013 31/03/2017 Personnel Administration Manger
01/10/2004 31/05/2013 Human Resources Senior Officer
01/10/2001 30/09/2004 Human Resources Specialist
• Business awareness. Maintains a clear understanding of how the specialist area fits within Fujitsu to ensure it meets the requirements.
• Monitoring Workload. Monitors own workload and/or that or the team, recognizes changing priorities and manages the workload accordingly in order to achieve teams targets and continue to provide a quality service.
• Technical capability. Maintains knowledge of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.
• Analysis and diagnosing problems or issues Analysis of complex issues, both technical and non-technical, which relate to the service provided, makes a diagnosis and recommends a resolution for the unit, area or team.
• Escalation process. Manages the escalation process for issues and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards or practices to ensure the service provided meets requirements of the business.
• Team lead role. Manages, motivates and develops a team of support staff directly in order to provide direction, ensure the team achieve their objectives and to constantly improve quality of service.
• Personal Development. Actively seeks personal development and contributes to personal development activities of others
Reporting to Manage of director and responsible for the following: - To assist all aspects of an organizational unit to achieve defined objectives. - To lead and manage a group of individuals to achieve the goals of the organization. - Ensure that the relationship between the management and employees is managed professionally and, wherever possible, to mutual benefit. - To identify individuals from a database resource pool, who are available and have the appropriate capability to meet requests.
Reporting to General Manager and responsible for the following: All aspects of Personnel and Administration Manager within the assigned business units within the Company. Personnel: All roles engaged in Personnel functions such as recruitment and selection, training, Wages, Salaries and incentives, employee / industrial relations, manpower planning. To provide an efficient and professional, generalist personnel service to a defined area or business activity within the country. Administration: All Administration and commercial functions of the company, undertaking various projects and helping to establish the internal systems required by the company.
Reporting to Human Resources Director. - Assisting the Human Resources Director by conducting the training plan, headcount report, employee’s surveys and the results, pay plan. - Capable of resolving day-to-day issues in an independent manner with only limited supervision.
Follows up and controls the depositing postponed checks for 12 banks. Issuing and preparing all the reports for the banks balances of the postponed checks. Follows up and controls the retraction of the checks from banks. Sales Follows up all the postponed selling operations, & preparing the reports for all due Checks. Follows up and prepares the payment reports of selling operations for Salesmen. Controlling and preparing the reports for consumption of the row materials. Controlling and preparing the reports of finished goods.
Providing changeable systems design and programming services to customers. Support and training more experienced members of team on allocated tasks.
HRM, Human Resource Management professional Diploma, Cairo University
Bachelor's Degree of Business Administration, Accounting, GPA 3.60
Professional Certificate for Systems Analysis and Design. Diploma, Computer Information Systems, NCC from the British Computers Society, U.K.