Cash application Regional Lead (Russia, Kazakhestan, Turkey & North Africa countries)
Sanofi
Total years of experience :15 years, 1 Months
Full ownership of the cash app. performance through:
• Supervising/analyzing the monthly performance and automation hit rates.
• Monitoring and working with High Radius team on incidents till resolution.
• Co-defining and monitoring continuous improvement plans by country.
• Leading the implementation of enhancements with support of local key users.
• Coach countries’ OTC Managers on best practices.
• Validate Line Extensions with High Radius corporation for the region.
Managing Credit Risk, Accounts Receivable to maintain healthy sales and cash flow for Sanofi in the region through;
• Ensuring customers’ credit worthiness; financial statements analysis and payments trends for setting and regular review of credit limits and payment terms.
• Overseeing Credit Controlling, Collection, shared services center teams and third-party agencies executing the whole Order To Cash processes in the countries of the region.
• Ownership of the countries/regional Credit Committees to manage the healthy balance of sales and collections.
• Managing the month end closing and monthly reporting; aging, bad debt provision, Gross to Net Sales, DSO, etc.
• Liaison with internal/external regular audit.
• Leveraging the efficiency of execution in the Order To Cash processes through leading digitalization/automation projects/opportunities; Cash application, Collections, Credit Risk and Scoring, KPIs reporting, etc.
• Leading a team of Collectors and an external collection agency to deliver targeted cash flow, DSO and overdue levels.
• Leading the county’s Credit Committee to manage Egypt/Sudan sales and collections.
• Setting monthly collection lists and targets.
• Account management of wholesalers and Pharmacies’ chains.
• Monthly reconciliations and reporting; aging, bad debt provision. Gross to net sales, DSO, etc.
• Analysis of customers’ financial statements and payments trends for setting and regular review of credit limits and payment terms.
• Ownership of the Customers’ disputes management/cycle.
• All kinds of Incoming payments processing and dunning.
• Ownership of customer master data creation and changes according to global/local policies & SOPs
• Sales orders credit management.
• Leveraging the efficiency of execution in the Customer Invoice to Cash process through automation opportunities.
• User Projects Leader for all countries Order to Cash Projects, Cash app, KPIs reporting, etc.
• Assure credit worthiness of potential customers (pre-tender and on-going).
• Executing all kinds of receivables reporting and forecasting.
• Maximizing receivable cash flow through optimization, development of processes and analyzing
receivables.
• Leading a team of 4 Collection Specialists and an Accountant.
• Traveling to field locations to conduct customers meetings.
• Responsibility for all A/R accounting operations; including invoicing, tax, payments, credit/debit memos,
disputes, posting, accounts reconciliation, periods’ end closing activities.
• Member of the core team in Egypt working with the data collection and migration from SAGE to SAP.
• Assist regional (Dubai) and Local management with receivable goals and objectives, timely management
reporting, projects and customers’ risk analysis, and coordination of corrective/preventative action plans.
• Working with Corporate and External audits.
• Offsetting and reconciliations of customers/vendors balances.
• Handling some intercompany transactions.
• Bank accounts reconciliations.
• Liaising with banks for the issuance/modification of guarantee letters.
• Analyzing and implementing continuous process improvements to optimize receivables via utilization of
KONE-Way process.
• Regular maintenance of credit worthiness/rating of customers.
• Support core accounting and reporting, including allocation of customers' and intercompany payments, reconciliation of their accounts, month end closing activities, submission of all OTC reporting requirements; aging, collaterals, KPIs, etc.
• Managing disputes and orders blockage and release.
• Issuing customers’ statements, responding to queries and resolving customers’ disputes.
• Assisting with Corporate and External audits as well as ISO audits.
• Initiate and work on processes harmonization and optimizations.
Aside the business as usual operations in Henkel;
• Successfully led the transition of 3 of the region’s countries to the shared services center of Cairo.
• Achieved some processes standardization and enhancements saving around 25% generating some of the month end reports and above 50% of the time required to clear customers’ accounts in one of the countries of the region.
• Worked as a part of teams on applying Information security environment for SSC Cairo, the certification and renewal of ISO 9001-2009 and 2015, creating a standardization of three levels classrooms excel training courses for Henkel’s five Shared Services Centers across the globe.
• Ensure the efficient quality handling of all kinds of complaints received.
• Overseeing the operations of the Complaints Unit including complaints receipt, acknowledgements, responses (both verbal and written), and proper processing/administration and investigations until closure; decreasing the turnaround time of the complaints cycle by over 30%.
• Responsibility for Sales quality assurance sampling reviews and reporting.
• Conducting complaints root cause analyses and applying risk management techniques for initiating corrective and preventative actions; decreasing the number of complaints received by almost 20%.
• Work and support the completion of the corrective/preventative actions.
• Generation of regular and ad hoc reports for the management and the regulator.
• Responsibility for all the complaints related communications/meetings with the regulator (Egyptian Financial Supervisory Authority) to ensure the total compliance of the company and the Bank alliance(s).
• Working with Internal and external audits.
• Managing the performance of the Unit’s staff and their appraisals.
• Account management of key/VIP accounts.
• Overseeing Account Managers for maintaining the quality service standards for accounts under management, including the processing of clients’ instructions on the schemes/policies, the generation of regular correspondences and bills, processing of claims, collections, etc…
• Ensure the renewal of schemes/accounts under management in the proper dates with a certain limit of internal rate of return/profitability.
• Generation of the MI reports required by the management.
• Work and support setting the objectives of the department.
• Allocations, reconciliations and clearance of financial transactions.
• Ensure the generation of highly accurate and time framed quotations to the Corporate Sales Team.
• Ensure an efficient usage of the team for cross selling opportunities.
• Working as a part of the team (preparation and audits) qualifying the company for ISO 9001 certification.
• Complaints handling, investigations, processing and administration.
• Establishing the infrastructure of the Complaints Unit including the processes and procedures, design of the record keeping and CRM, design and sign off the customers’ letters.
• Organizing and attending the Complaints Committee.
• Generation of the MI reports required.
• Mentoring the Complaints Unit staff.
• Validating all kinds of technical/non-technical requests submitted by the Policyowners.
• Following up with the Policyowners on their invalid/pending requests.
• Providing technical support to financial advisors.
• Providing financial advices to the bank's customers for the best saving, financing options and the achievement of the bank's products sales targets.
• Providing the bank's alliance (Allianz) potential leads/referrals for insurance/saving programs.
• Responding to all the bank's customers queries and complaints.
• Processing of the administration of all the customers' submitted requests.
• Handling the delivery of the customers' issued debit/credit cards. (rotating task over the branch's staff)
• Handling the delivery of the granted credit collaterals (PNs, cheques, etc....) after the customers' credit settlement. (rotating task over the branch's staff)
• Performing various collection actions including contacting Policyowners by phone, emails, SMSs, etc....).
• Reconciliation for the allocation of the Policyowners submitted payments to their policies.
• Providing advices for Policyowners about the best payment option to ensure the payments collection persistency.
• Coordinating with finance and compliance for identifying any potential money laundry transactions.
It was a part time job in the college years in which I was selling advertising spots for the internal radio channel of a reputable supermarket chain.
Summer internship/training
Summer internship/training.
Summer internship/training.
Completed courses: - 280 Principles of Insurance - 291 Improving the Bottom Line: Insurance Company Operations.