Hitendar Lala

• Manage Grade A and high-grade B+ commercial assets, ensuring full compliance with RICS standards, contractual KPIs and SLAs.

• Driving leasing initiatives with Savills leasing team, optimizing occupancy and income while overseeing lease administration, renewals and tenant covenants.

• Direct service charges budgeting, financial reporting and arrears management, maintaining transparency and cost efficiency for clients.

• Supervise site staff and multiple service providers, ensuring statutory compliance, health and safety adherence, and high-quality service delivery.

• Building strong client and tenant relationships through regular reporting, inspection and engagement programs, enhancing satisfaction and retention.

• Manage 15 residential and resort properties in Alberta with a 95%+ homeowner and board satisfaction rate. Lead annual general meetings, organize board meetings, and foster relationships with condominium/HOA boards to ensure alignment with bylaws, financial objectives, and property standards.
• Oversee property maintenance, including common areas, facilities, and individual units, ensuring quality upkeep and compliance with safety regulations. Supervise vendor contracts and contractor performance, negotiating terms to balance cost-effectiveness with service excellence.
• Administer financial operations for condominium corporations/HOAs, including budget preparation, insurance coordination, claims processing, and audits. Present budgets and financial updates to boards, driving initiatives for revenue growth and cost savings.
• Develop and enforce emergency protocols for crises, ensuring effective communication and response to maintain resident safety. Lead team operations, setting clear expectations, supervising activities, and providing performance feedback to promote continuous improvement.

• Represented owner in managing rental properties, overseeing leasing, administration, and maintenance. Led the full leasing process from walkthroughs to lease execution, maintaining a 95% occupancy rate and achieving a 90% tenant retention rate through proactive renewal strategies.
• Resolved tenant complaints and property concerns with professionalism, including efficient handling of after-hours emergencies. Managed notices in compliance with rental regulations, including violation, tenancy termination, and renewal notices.
• Monitored aging reports and followed up on outstanding balances, issuing legal notices for non-payment as necessary, ensuring adherence to applicable laws.

• Managed 2, 600 residential units, representing the owner on a fee-management basis to protect investments and optimize profitability. Applied best practices in property management to maintain high property standards and integrity.
• Communicated regularly with owners on vacancy rates, tenant concerns, property conditions, and financial performance, providing comprehensive monthly and annual financial reports.
• Oversaw financial operations, including rent and deposit collection, expense management, and budget creation to support informed decision-making.
• Resolved tenant issues with professionalism, responding efficiently to after-hours emergencies. Coordinated property maintenance, scheduling repairs, negotiating vendor contracts, and conducting regular inspections to ensure quality upkeep.

• Managed 2, 000 residential units, overseeing site office operations and supervising team performance to ensure professional handling of all tasks and tenant requests. Successfully increased occupancy from 89% to 96% within six months.
• Collaborated with stakeholders to set strategic priorities and execute cohesive operational plans. Led hiring, training, and performance management for property staff, aligning efforts with company policies and business objectives.
• Maintained communication with property owners on leasing transactions, tenancy renewals, financial reporting, and tenant concerns, ensuring transparency and proactive management.
• Investigated and resolved tenant complaints professionally, preventing escalations. Oversaw contractor services, including security, maintenance, cleaning, utilities, and groundskeeping, to maintain property standards.

• Managed over 1.4 million Sq. Ft. of Grade A office and retail space, maintaining strong relationships with high-profile MNC tenants (Shell, Schlumberger, General Motors, etc.) and achieving 98% occupancy at Offices 1, One Central within 11 months of completion.
• Led all leasing activities, including reviewing, negotiating, and executing lease agreements with new and existing tenants, managing rent collections and security deposits.
• Prepared and coordinated the annual budget (revenue, OPEX, CAPEX) and financial reporting, working closely with Facility Management and Finance teams to ensure performance alignment.
• Managed contractor services, including security, maintenance, cleaning, utilities, and groundskeeping, ensuring service excellence and budget adherence.
• Investigated and resolved tenant complaints, enforced occupancy rules, and coordinated repairs, renovations, and ongoing asset maintenance.
• Reviewed and provided feedback on annual department objectives and service level agreements (SLAs) with internal and external suppliers related to asset management.

• Awarded top achiever for the Year 2010, Residential Leasing.
• Conduct thorough research to source and qualify property owners and tenants, ensuring a clear understanding of leasing requirements. Prepare and negotiate lease offers efficiently, fostering win-win agreements. Provide property owners with feedback on viewings and guide them on market trends to maximize returns and tenant retention.
• Lead business development initiatives by expanding the client database, networking at industry events, and consistently exceeding sales goals. Regularly organize and host open houses to attract prospective tenants, manage walk-in clients, and address queries while maintaining a professional and client-focused approach.
• Oversee the preparation, showing, and leasing of vacant properties, ensuring a seamless process for tenants and property owners. Handle tenant complaints and concerns, addressing issues promptly and escalating serious matters to management as needed.
• Prepare and review lease agreements, collect rents and deposits, and ensure timely credit control by forwarding payments to the Finance Department. Maintain an organized filing system for accurate storage of all original documentation.
• Monitor market trends to provide financial guidance to property owners and prepare reports by analyzing and summarizing data. Regularly advise property owners on strategies to sustain or improve tenant satisfaction and optimize revenue.