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Noura Irshad, Business Development & HR Consultant

Noura Irshad

Business Development & HR Consultant·Freelancer

Jordan

Diploma, Culinary Arts And Hotel

Work experience

Total years of experience: 8 years, 5 months

Business Development & HR Consultant

January 2023 - Present

Freelancer

Amman, Jordan

January 2023 - Present

• Supported businesses in hospitality, retail, and fitness with HR and operational strategies.
• Developed recruitment plans, training programs, and HR policies.
• Assisted in optimizing administrative processes and improving team performance.
• Oversaw customer service operations to ensure high engagement and satisfaction.
• Developed tailored communication strategies that enhanced client reputation management and improved
stakeholder trust across complex business environments.
Company industry:
Media Production
Job role:
Human Resources and Recruitment

Sales Agent

January 2023 - June 2026

Al-Niser Al-Arabi Insurance

Aqaba, Jordan

January 2023 - June 2026

• Processed sales applications and ensured accurate documentation.
• Followed up with clients and internal teams to prevent delays and backlogs.
• Provided personalized customer service, resolving inquiries efficiently.
• Identified new business opportunities and presented product offerings.
Company industry:
Insurance & TPA
Job role:
Sales

Front Office & Learning & Development Intern

February 2018 - June 2026

Movenpick Resort

Aqaba, Jordan

February 2018 - June 2026

• Assisted in the design and expansion of training programs for employees.
• Supported the development of training materials and organized events.
• Organized events and prepared training materials.
Company industry:
Hospitality & Accomodation

Part-Time Culinary Instructor

January 2024 - April 2026

Aqaba University College

Aqaba, Jordan

January 2024 - April 2026

• Taught pastry and bakery fundamentals to diploma-level students.
• Designed lesson plans, assessments, and demonstrations.
• Mentored students in presentation and technical skills.
Company industry:
Higher Education

Freelance Consultant – HR Systems and Strategy Development

June 2024 - November 2024

Aerial House

Amman, Jordan

June 2024 - November 2024

- Collaborated with startups and organizations to design and implement comprehensive HR systems tailored to their operational needs.
- Developed strategic HR policies, including recruitment frameworks, performance management systems, and employee engagement strategies.
- Provided advisory services on compliance with local labor laws and best practices for workforce management.
- Worked closely with leadership teams to align HR strategies with business objectives, ensuring seamless integration of policies.
Company industry:
Sports & Outdoor Activities
Job role:
Consulting

EXECUTIVE OFFICE MANAGER & HR professional

November 2023 - November 2024

Middle East general aviation

Amman, Jordan

November 2023 - November 2024

• Provide high-level administrative support to executives, including
managing schedules, emails, and correspondence.
• Prepare and edit reports, presentations, and other documents.
• Serve as the point of contact between executives and internal/external
clients.
Company industry:
1390
Job role:
Management

Executive Office Manager & HR

November 2023 - November 2024

MEGAAVIATION

Amman, Jordan

November 2023 - November 2024

• Managed business development, customer relations, and sales strategies.
• Built and maintained strong relationships with VIP clients.
• Oversaw administrative operations, ensuring compliance and efficiency.
• Supervised front-office operations, coordinating schedules and optimizing guest experiences.
• Developed HR processes, recruitment plans, and employee engagement initiatives.
• Handled high-profile client interactions and event coordination.
• Coordinated with multiple departments to ensure efficient workflows and deadlines were met.
• Managed payroll and benefits administration to ensure accurate compensation and fostered employee
satisfaction through timely issue resolution.
• Streamlined executive calendar management to reduce scheduling conflicts, enhancing time efficiency
and ensuring seamless coordination across multiple departments.
Company industry:
Aviation Support Services

sales agent

January 2023 - August 2023

Al-Niser Al-Arabi Insurance

Aqaba, Jordan

January 2023 - August 2023

• Increased sales and customer satisfaction through personalized servicing.
• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
Company industry:
Insurance & TPA
Job role:
Sales

INTERNSHIP STUDENT /CHEF INTERN

October 2021 - April 2022

Hilton

Ras Al Khaimah, United Arab Emirates

October 2021 - April 2022

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

sales representative

May 2019 - July 2020

Souk Zara shop- Movenpick

Aqaba, Jordan

May 2019 - July 2020

Company industry:
Hospitality & Accomodation
Job role:
Sales

Sales Representative

January 2019 - January 2020

Souk Zara Shop – Movenpick

Aqaba, Jordan

January 2019 - January 2020

• Handled daily sales transactions and maintained accurate records.
• Mentored and trained staff to deliver excellent customer service.
• Built strong customer relationships, increasing loyalty and repeat business.
Company industry:
Hospitality & Accomodation

LEARNING AND DEVELOPMENT INTERN

February 2018 - July 2018

Movenpick Resort

Aqaba, Jordan

February 2018 - July 2018

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Royal Academy Of Culinary Arts

October 2022

October 2022

Diploma, Culinary Arts And Hotel

Jordan

GPA (rating): Excellent

GPA (rating): Excellent

The University Of Jordan

May 2020

May 2020

Bachelor's degree, Risk and insurance management

Jordan

Skills

Sales Strategies
Expert
Sales Strategies
Expert
Customer Assistance
Expert
Customer Assistance
Expert
Training and Development
Intermediate
Training and Development
Intermediate
Teamwork
Expert
Teamwork
Expert
Multitasking abilities
Expert
Multitasking abilities
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Certified Human Resources Professional
Lean Management Specialist
Dec 2023
TOEFL.ITP
Jun 2020
Comprehensive management
Mar 2023