Hitesh Dhir, Associate Administrator ( Medical Admin)

Hitesh Dhir

Associate Administrator ( Medical Admin)

Premium Care Polyclinic

Location
Qatar - Doha
Education
Master's degree, Health Science/ Hospital Administration
Experience
2 years, 0 Months

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Work Experience

Total years of experience :2 years, 0 Months

Associate Administrator ( Medical Admin) at Premium Care Polyclinic
  • France
  • April 2014 to May 2014

1. Premium Care Polyclinic, Doha, Qatar
Associate Administrator ( Medical Admin) April 2014 - Present

Role: Managing day-to-day operation of a clinic with daily Outpatient on an Average of 120 with Team of 5
Specialist Physician & 4 General Physician and 25 Allied Staff. To coordinate the actions of all departments and ensure they function as one.


• To successfully manage patient care and to serve as liaison between medical staff, department heads and governing boards.
• Supervising and mentoring staff, relating to the community and interfacing with governing boards.
• Creating the Marketing activities by providing digital Marketing and online marketing.
• Solve real-world challenges with modern theories of leadership, management and negotiation.
• Integrate marketing, operations, personnel and financial initiatives.
• Apply contemporary business principles integral to a medical organization.
• Assess risk using financial, statistical and economic data and create manageable solutions.

Assistant Manager of Operations at Vasan Eye Care Hospital
  • India
  • May 2013 to April 2014

Managing daily Business Operations for "World's Largest Eye Care Network's" Day Care Branch with Daily Outpatients on an avg. of 70 for Ophthalmic Consultation with 30 Clinical/Non
Clinical Staff.

Responsible for all the Quality Assurance related matter like documentation, compliance with the standards as per guidelines of accreditation bodies.
• Responsible for MIS reports i.e. Analyzing, interpreting, reporting and constructing management
reports. Responsible for maintaining daily, weekly and monthly statistics.
• Responsible for managing the cost, quality and delivery of services. Responsible for preparing
monthly administrative budget for the branch.
• Monitor the attendance of outsourced resources and ensure attendance as per agreement.
• Responsible for providing 100% Patient Satisfaction & Healthcare Quality.
• Providing different Strategies for achieving Monthly targets from all departments in respect to
Surgical, Pharmacy, Optical and Investigations/ Procedures.
• Providing Patient Care by reducing Patient waiting time by using Six Sigma.

Market Research and Comparative Study of Different Healthcare Provider in Noida at Fortis Healthcare Pvt. Ltd
  • India - Delhi
  • May 2012 to July 2012

Title: - Market Research and Comparative Study of Different Healthcare Provider in Noida
Roles and responsibilities:-
• To make arrangements for Health camps in different Corporate
Sectors
• To organize Residential Welfare Organization and Golden Age
Scheme Camps
• To learn the different Marketing Strategies in Healthcare Sector
• To know the performances of different Healthcare provider in comparison with Fortis Hospital Noida
• To work for Empanelment's of Doctors of different Hospitals •

Title: - Audit on Documentation Of Patients Medical Records
Roles and responsibilities:-

• To know the quality of working standard by the Medical Staff
(nurses, doctors) regarding to Patients info. as set by standards
NABH and SOP of the departments
• To know the working standards of the quality department in Hospital.
• To learn the training method and provided training to 104 nurses for NABH Inspection.
• To learn the documentation process for Patients Medical Record
• To know the quality of working standard by the Medical Staff
(nurses, doctors) regarding to Patients info. as set by standards
NABH and SOP of the departments

• PROJECT UNDERTAKEN (During BCA)

Title: - Developed an Informative Website for Consulate General of Afghanistan, Mumbai

• Learnt, acquired and developed Interpersonal Skills. Exposure to an International Client.
• Facilitated the services to the International Students such as education, Tourism, Accommodation and Travel Desk in India.
• To fulfill and accomplish the requirement of Government Of
Afghanistan for providing better services to the Afghani Students •

www.cgafghanmumbai.com

Transaction Processing Officer at Mphasis India Private Ltd
  • India
  • October 2010 to May 2011

3. Mphasis India Private Ltd Pune

Transaction Processing Officer: Oct 2010 to May 2011.

Role: Outline designing of healthcare news, magazines and broacher columns for a leading daily using
Quark Express under Project HOWDEN.

Education

Master's degree, Health Science/ Hospital Administration
  • at Chitkara University
  • January 2013

Name Board Percentage Scored Year MBA Chitkara University 7.8 (CGPA) 2011-2013

Bachelor's degree, Computer Application
  • at Pune University
  • January 2010

BCA Pune University 69% 2007-2010

High school or equivalent,
  • January 2007

Class XII PSEB 64% 2007

Specialties & Skills

Lean Healthcare
Marketing
Management
Healthcare Quality
Six Sigma
BUSINESS OPERATIONS
DOCUMENTATION
HEALTHCARE
MEDICAL OPERATIONS
OPERATIONS
OPTICAL
PHARMACY
QUALITY ASSURANCE
SATISFACTION

Languages

Hindi
Expert
Marathi
Beginner
English
Expert

Memberships

of the Organizing team for the "International Liver Summit" and "International
  • Member
of the Organizing team for the conference on "Patient Safety" held at Chitkara University
  • Member

Training and Certifications

Six Sigma- Green Belt (Certificate)
Date Attended:
November 2013
Valid Until:
January 9999