Hitesh Solanki

Handling & monitoring all retail branch operations according to priority, managing & checking daily report for all the transactional banking of the branch.
•Conducting system study to increase sale on the basis of different rations used in accounting & mapping business requirements for process enhancements & translating them into functional specifications.
•Specialization in Loans such as Home loan, Mortgages, Business loans such as OD, Cash Credit, Term loans and all Retail as well Wholesale Assets.

Client Relationship Management
•Identifying prospective clients & generating business from existing clientele for achieving business targets.
•Mapping client’s requirements & providing expert advisory services to select the right banking products.
•Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.

Notable Deliverables

•Upgrade the relationship of the mapped CASA and Trade Forex clients.
•Enhancement & deepening of the existing relationship by cross-selling products and services as per the profile & need of the customer.
•Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers.
•Sales across all product segments Third Party Products, Assets, Credit Card, Forex Card etc.
•Specialization in Loans such as Home loan, Mortgages, Business loans such as OD, CC, Term loans and all Retail as well Wholesale Assets.

Notable Deliverables

● Managing the High Net Worth customers and Retail customers of the bank and achieving the business targets assigned in terms of cross selling, enhancing and upgrading the relationships.

Notable Deliverables

•Upgrade the relationship of the mapped CASA and Trade Forex clients.
•Enhancement & deepening of the existing relationship by cross-selling products and services as per the profile & need of the customer.
•Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers.
•Sales across all product segments Third Party Products, Assets, Credit Card, Forex Card etc.

Notable Deliverables

•Handling ICICI Bank branches, team of Personal / Value bankers & Relationship managers. Building and maintaining healthy business relations with all branch staff by regular branch visits, ensuring maximum customer satisfaction by achieving delivery & quality norms.
•Monitor and manage daily sales & lead generation activities through co-ex while coordinating with other internal departments of Operations, Underwriting, HR, Training, Issuance for timely turnarounds and effective business functioning.
•Driving contest among the branches by providing regular MIS to the Cluster Head, Branch manager & other staffs.
•Regular Training to Branch staff on Product, Process, Sales pitch & Objection handling to make them Instrumental in converting prospective leads to Sales.
•Taking regular review meetings of the Personal / Value bankers & Relationship managers & the channel partners.