Hitesh Waghnani

 Coordinate assigned sales activities.
 Process necessary paperwork for entertainment and complimentary bookings for familiarization trips, site inspections and client meetings.
 Raise and monitor Purchase Requisitions (PRs) for Sales and Marketing projects and activities such as dues and subscriptions for brochure support, collateral material production, advertising, branding, etc.
 Assist Sales Managers in organizing client events, familiarization trips, and site inspections such as preparing the venue and event workflow.
 Take enquiries via phone call or email for Sales, Marketing and take necessary action if required.
 Record and manage Sales & Marketing attendance and vacation plans as well as the business calendars.
 Manage office supplies and equipment and maintain stocks of stationeries, collaterals and corporate giveaways.
 Maintain accurate and orderly filing system (electronic and hard copies).
 Record Annual Development Plans (ADPs).
 Other tasks as assigned by the Director of Sales and the Marketing Manager.

 Maintain high quality hospitality ethics and etiquette in the department by setting examples.
 Have accurate product knowledge about Jumeirah Zabeel Saray, special promotions time to time in other business units as well.
 Handle the department as ‘Shift Leader’/ Team Leader’ and conduct briefings, monitor daily operations in presence/absence of Team Leaders and Manager.
 Completing the task of “Monthly attendance Tracking” for my department, updating the HR Attendance Format etc.
 Updating the Lieu Hours and monitoring the same daily basis.
 Managing the team support and balance the operation without any dispute or disagreement.
 Training and coaching the Team and new colleagues in the department and conducting orientations for new colleagues from other departments.
 Prepare and conduct trainings in the department and assist the Team on shift for in work related aspects.
 Generating Restaurant Reservation revenue reports every day and passing it on to the Outlet Managers.
 Maintaining Highly Proficient Guest’s Food & Beverage Profile Notes as and when booking was taken by a Sales Agent.
 Maintaining record of Guest Food Allergens & Dietary requirements at high end active phase.

 Highly organized Sales Agent worked on handling Telephonic restaurant reservations.
 Versatile & well Equipped with taking an individual, Group, Wedding, Corporate & Occasion oriented restaurant bookings over the telephone.
 Played an immense role in connecting wedding planner to our events & conferences department in order to generate revenue for over and all of Eight Signature Dining Restaurants in Jumeirah Zabeel Saray Hotel.
 Closely coordinating with outlet managers and teams from other departments for day to day updating and smooth operations.
 Proactively assist Manager and Team Leaders in all the areas operation and administration.
 Carry out tasks as per checklists and operational duties in Service One and Restaurant
Reservations.
 Communicating special events/promotions and changes to colleagues in the department.
 Handle emails and verbal correspondences for special events in the restaurants and other outlets.
 Making Restaurant Reservations and replying confirmations by emails or verbal communication.
 Co-coordinating with different SBU of Jumeirah Hotels in terms of booking In-House Guests to our sister SBU hotel’s Signature Fine Dining restaurants.