Sales & Marketing Coordinator
Jumeirah Zabeel Saray
مجموع سنوات الخبرة :10 years, 9 أشهر
Coordinate assigned sales activities.
Process necessary paperwork for entertainment and complimentary bookings for familiarization trips, site inspections and client meetings.
Raise and monitor Purchase Requisitions (PRs) for Sales and Marketing projects and activities such as dues and subscriptions for brochure support, collateral material production, advertising, branding, etc.
Assist Sales Managers in organizing client events, familiarization trips, and site inspections such as preparing the venue and event workflow.
Take enquiries via phone call or email for Sales, Marketing and take necessary action if required.
Record and manage Sales & Marketing attendance and vacation plans as well as the business calendars.
Manage office supplies and equipment and maintain stocks of stationeries, collaterals and corporate giveaways.
Maintain accurate and orderly filing system (electronic and hard copies).
Record Annual Development Plans (ADPs).
Other tasks as assigned by the Director of Sales and the Marketing Manager.
Maintain high quality hospitality ethics and etiquette in the department by setting examples.
Have accurate product knowledge about Jumeirah Zabeel Saray, special promotions time to time in other business units as well.
Handle the department as ‘Shift Leader’/ Team Leader’ and conduct briefings, monitor daily operations in presence/absence of Team Leaders and Manager.
Completing the task of “Monthly attendance Tracking” for my department, updating the HR Attendance Format etc.
Updating the Lieu Hours and monitoring the same daily basis.
Managing the team support and balance the operation without any dispute or disagreement.
Training and coaching the Team and new colleagues in the department and conducting orientations for new colleagues from other departments.
Prepare and conduct trainings in the department and assist the Team on shift for in work related aspects.
Generating Restaurant Reservation revenue reports every day and passing it on to the Outlet Managers.
Maintaining Highly Proficient Guest’s Food & Beverage Profile Notes as and when booking was taken by a Sales Agent.
Maintaining record of Guest Food Allergens & Dietary requirements at high end active phase.
Highly organized Sales Agent worked on handling Telephonic restaurant reservations.
Versatile & well Equipped with taking an individual, Group, Wedding, Corporate & Occasion oriented restaurant bookings over the telephone.
Played an immense role in connecting wedding planner to our events & conferences department in order to generate revenue for over and all of Eight Signature Dining Restaurants in Jumeirah Zabeel Saray Hotel.
Closely coordinating with outlet managers and teams from other departments for day to day updating and smooth operations.
Proactively assist Manager and Team Leaders in all the areas operation and administration.
Carry out tasks as per checklists and operational duties in Service One and Restaurant
Reservations.
Communicating special events/promotions and changes to colleagues in the department.
Handle emails and verbal correspondences for special events in the restaurants and other outlets.
Making Restaurant Reservations and replying confirmations by emails or verbal communication.
Co-coordinating with different SBU of Jumeirah Hotels in terms of booking In-House Guests to our sister SBU hotel’s Signature Fine Dining restaurants.