Hitha Maddala

Coordinate with the India and
UAE to ensure product

telecommunications products and

and administrative tasks while ensuring all

management

• Manage customer service and operational support
activities for the Virgin Media process, ensuring
timely resolution of customer queries related to
broadband, television, mobile, and billing services.
• Handle escalations, troubleshoot service-related
issues, and coordinate with internal teams to
maintain high levels of customer satisfaction and
operational efficiency.
• Monitor daily operational performance, maintain
accurate customer records, and ensure compliance
with company policies, quality standards, and
process guidelines.

• Handle customer inquiries through chat, email, or
phone, providing timely support for orders,
deliveries, returns, refunds, and account-related
issues.
• Resolve customer complaints efficiently by
identifying problems, offering suitable solutions,
and ensuring a positive customer experience in line
with Amazon policies.
•
Assist customers with product information, order
tracking, payment issues, and troubleshooting
while maintaining high service quality standards.
• Coordinate with internal teams such as logistics,
payments, and technical support to ensure smooth
resolution of complex customer issues.
• Maintain accurate records of customer interactions
and follow established processes while meeting
performance metrics like response time, accuracy,
and customer satisfaction scores.