Jason Dsouza

Day-to-day management and administration activities of the Business Excellence team as deputy to the Team Head. Responsibilities include client experience management, quality control and workflow audit, management information system and report generation.

Key Achievements
• Successfully supported the roll-out of several new initiatives including employee reward scheme and weekly reporting and KPI monitoring template.
• Successfully implemented new ideas and innovations for better efficiency of project budget control.
• Appointed as lead trainer for backend database management platform.

Member of the Relationship Management team. Responsibilities included client due diligence and compliance reviews, client liaison support for new business generation and existing customer portfolio management, financial analysis and credit reviews.

Key Achievements
• Etihad Credit Bureau Screening and EmCredit.
• Completed trainings on KYC/AML, Risk and Compliance
• Support provided for portfolio of customers, with letters of appreciation received and nil customer issues.

program of a retail banking arm of a large financial institution headquartered in Kingdom of Saudi Arabia. Responsibilities included report generation, management reports, roll-out of new internal systems and analytical support / data mining for their client intelligence queries.

Key Achievements
• Association with the IFC (World Bank) to conduct country-wide opportunity assessment for a total of 10 countries.
• Research data generation of specific country expertise, and research financial crime, reputational and political issues.
• SME Banking analysis and feasibility study for large local Bank.
• Support for Private equity - Launch of endowment fund in KSA

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