Ahmed Abdelhamed Elsayed

Manage the daily operations of the branch and ensure smooth and efficient workflow
Supervise, coach, and support branch employees to achieve operational and sales objectives
Monitor employees performance, KPIs, and performance evaluations
Follow up on individual and branch sales targets to ensure business goals are achieved
Handle escalated customer complaints and provide effective solutions to ensure customer satisfaction
Monitor customer satisfaction scores and continuously improve service quality
Oversee branch inventory, stock management, and periodic stock audits
Conduct regular one-on-one meetings with employees to address concerns, resolve workplace conflicts, and improve
performance
Ensure compliance with company policies, operational standards, and service quality requirements

Managed the branchs daily accounting operations and ensured the accuracy of all financial transactions
Prepared and finalized daily accounting entries and financial records
Monitored accounts receivable and accounts payable for customers and suppliers
Processed and reconciled cash and cheque transactions accurately
Reconciled customer and supplier accounts to maintain accurate financial balances
Prepared daily financial reports for branch management
Ensured compliance with company financial policies and accounting procedures
Maintained organized and accurate financial records and documentation

Delivered high-quality customer service while ensuring excellent customer satisfaction
Processed customer financial transactions accurately and efficiently
Managed the branch treasury and ensured accurate daily cash reconciliation
Prepared daily treasury reports and maintained accurate financial records
Supervised shift operations and coordinated daily tasks among team members
Supported employees during shifts by resolving operational issues and ensuring smooth workflow
Ensured compliance with company operational and financial policies
Contributed to achieving branch sales, service quality, and operational targets